Customer Service Representative

Hey there! Are you someone who is organized, loves diving into details, managing projects like a pro, and communicating with customers like a champ? If so, you might just be the perfect fit for our team!At Viking Industries, we're all about thinking outside the box, literally! But what truly sets us apart is our incredible team. We're passionate about supporting, nurturing, and empowering our employees every step of the way. Are you ready to join our crew and become a Viking?Position: Customer Service Representative (we like to call it Spec Builder)Location: New Paltz, NYHours: Monday to Friday, 8:30 am to 5:00 pmWhat's in it for you:Competitive pay ranging from $18 to $22 per hour (depending on experience)Comprehensive benefits including medical, dental, and vision insuranceEmployer-sponsored Health Savings Account (HSA)401(k) plan with employer matchPaid vacation and sick timeQuarterly attendance bonusBiannual production bonusOnsite training and opportunities for advancementManufacturing training programs through the AICC and Council of IndustryResponsibilities:Coordinate with sales, production, accounting and external suppliers to address packaging needs, quotes, and ordersCraft detailed Specs based on feedback from the sales and the customerGenerate accurate quotes for customers, considering package usage & type, dimensions, production method, and time to produceDeliver formal quotes to customers and sales reps via emailProcess customer purchase orders with precisionMaintain customer accounts, including shipping locations and special requirementsConduct thorough reviews of your work and that of your peers to ensure accuracyWho we're looking for:Ideally, you'll have 3 to 5 years of previous experience in business-to-business, customer service, Sales Support or spec building. But if you're a quick learner with a passion for the job, we're eager to hear from you!Strong organizational skills is a must in this roleExcellent mathematical abilities, including working with fractions and measurements.Obsessive attention to detail and a drive for continuous improvementStellar communication skills, integrity, and accountabilityFamiliarity with resource planning software is a plusStrong computer skills, particularly in Microsoft Office (Word, Excel, Outlook)Comfortable working with paper filing systemsHigh school diploma or equivalent (some college preferred)We believe in giving our employees the tools and support they need to thrive and grow. So, if you're ready to embark on an exciting journey with us, don't hesitate to apply!Industries has specialized in the manufacturing of corrugated packaging and providing logistical solutions to its clients, for the past 50 years. Viking is a 3rd generation family run business the continues to experience growth and improvement. Viking now serves a wide range of industries by delivering a high-quality product because they know packaging is fundamental to the operation of their customers.Join Viking Industries and be part of a dynamic team that values innovation, teamwork, and excellence in the packaging industry. We are well positioned with building expansion, new equipment, and experienced support staff to support sales growth. If you have the skills, experience, and drive to succeed, we'd love to hear from you.Viking Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We are dedicated to providing a work environment where all individuals are treated with respect and dignity. If you require reasonable accommodation in the application or hiring process, please contact Human Resources at 845-883-6325

Created: 2025-10-04