Treatment Insurance Coordinator

Treatment Insurance CoordinatorLocation: Advanced Dentistry of South Florida - Delray Beach, FLSchedule: Full-Time On-Site - Paid Working Interview RequiredSummary:We are seeking a highly organized, experienced, and detail-obsessed Treatment Insurance Coordinatorto oversee all financial interactions with our patients. This role is vital to ensuring transparency, trust, and efficiency in the treatment planning and payment process.Our doctors and patients expect a high level of professionalism, accuracy, and follow-through. You must be able to confidently present complex treatment plans, explain insurance benefits clearly, and maintain airtight financial documentation, all while creating a five-star experience for our patients.Key Responsibilities:Financial Presentation & Insurance BreakdownPresent treatment plans with confidence, empathy, and transparency, ensuring patients fully understand what their care entails — both clinically and financially. Your role is to guide patients through the process, not sell them treatment.Translate complex insurance benefits into plain language, clearly outlining what is covered, what isn’t, how deductibles and co-pays apply, and what the patient’s financial responsibility will be.Submit pre-authorizations and predeterminations promptly and accurately, anticipating turnaround times and following up as needed to prevent scheduling delays or benefit denials.Set clear financial expectations upfront, including payment options, timelines, and potential out-of-pocket costs, so patients are never caught off guard or confused about their responsibility.Build trust during financial discussions, especially with patients receiving extensive or high-cost treatment. Offer solutions, not pressure.Document all financial conversations in the patient record to ensure continuity, avoid misunderstandings, and protect the practice’s financial integrity.Treatment Tracking & Case CoordinationMonitor active cases to ensure treatment is progressing toward completionFollow up on unscheduled treatments, track remaining benefits, and re-engage patientsProactively prevent overpayments or delays that can lead to refundsCoordinate seamlessly with the scheduling coordinator and billing team to maintain alignment on patient care and revenue flowBilling Compliance & DocumentationEnsure accurate posting of procedures in Dentrix based on completed treatmentAssist with correct coding and benefit applicationMaintain meticulous financial notes and backup documentation for each patientCommunicate with external billing teams as needed to resolve discrepanciesPatient Experience & CommunicationDeliver a calm, confident, and non-salesy approach to financial conversationsHelp patients understand the value of treatment, not just the costStay calm and solution-oriented if financial concerns ariseMaintain professionalism, confidentiality, and empathy in all patient interactionsRequired Skills & Experience:2+ years of experience in dental treatment planning, insurance verification, or patient financial coordinationProficiency in Dentrix, insurance portals, and digital patient recordsStrong understanding of CDT codes, PPO breakdowns, and dental terminologyExceptional communication and problem-solving skillsDetail-oriented and deadline-driven, you don’t let things slip through the cracksPreferred:Experience in a high-end, multi-specialty or concierge dental practiceBackground working with complex cosmetic or full-mouth reconstruction casesFamiliarity with flexible payment solutions or financing platformsIdeal Candidate Qualities:Excuse-free, proactive, and takes full ownership of financial outcomesNaturally organized, highly dependable, and numbers-savvyCan explain financials clearly without confusing or overwhelming the patientWorks well under pressure and adapts quickly to changes in treatmentSees the big picture while mastering the small detailsCompensation & Benefits:Competitive hourly rate based on experienceMedical, dental, and vision insurance optionsPTO, paid holidays, and CE opportunitiesPaid working interview to evaluate mutual fitWork alongside a top-tier team in a gorgeous, modern officeHow to Apply:If you’re a confident communicator, financially detail-oriented, and take pride in helping patients say “yes” to treatment, we’d love to meet you. #LI-SM1Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!Educate, consult, and present patient treatment plans in clear and supportive mannerSchedule and confirm patient appointmentsVerify and process insurance for clinical appointmentsMaintain accurate and up-to-date patient records and information using dental softwareCollect and process payments for services renderedManage doctors and hygiene schedules as neededSupport marketing and promotional efforts to drive patient engagement and growthHigh school diploma or equivalent (required)Minimum of 2 years of front office experience, preferably in a dental setting and dental softwareProficiency in Microsoft Office SuiteExperience working with various dental insurance plans, couples with strong communication skills.Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.

Created: 2025-10-04