Customer Service Representative

Now Hiring: Customer Service RepresentativeJob Type:Fulltime 8:00am-5:00pm (Flexible)Location:Romeoville, ILWhat’s In It for You:Competitive salary and benefitsOpportunities for growth and advancementSupportive and collaborative work environmentWho We Are:Rubber-Inc. has been in business since 1939 with locations in Chicago, IL, Durand, WI,St. Louis, MO, and Charlotte, NC. We have a trained customer service department and outside sales force to help provide the right products to solve today's service problems. committed to delivering exceptional experiences to our clients. We believe in putting people first, both our customers and our team members.Job Summary:We are looking for a Customer Service Representative who is passionate about helping others, enjoys problem-solving, and thrives in a fast-paced environment. In this role, you’ll be the first point of contact for our internal and external customers, providing top-notch support through phone, email, chat, and counter sales.What You’ll Do:Respond promptly and professionally to customer inquiriesHandle Order entry via Phone and email communicationResolve customer issues efficiently and empatheticallyMaintain a high level of product/service knowledgeDocument interactions and follow up on customer casesCollaborate with internal teams to improve customer experienceOversee and Maintain our Torque Calibration ProcessBuild sustainable relationships and trust with customer accounts through open and interactive communicationRespond to orders efficiently so that products are delivered in a timely and accurate manner.Ability to work on multiple tasks at a time and prioritize tasks as needed.Ability to work in a CSR programAdhere to high ethical standards and comply with all regulations.What You’ll Need:3 years of customer service or related experience preferred.Comfortable using customer service software or CRMs (e.g.,Hub Spot)Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to multitask and manage time effectively.Please visit our website to know more about us: https://rubber-inc.com/

Created: 2025-09-15