Installation Operations Manager

NEWPRO, the inudstry leader in home renovations for 79 years, is seeking an Installation Operations Manager for or Window and Bath team.Responsibilities:Collaborate with Company Directors to develop and implement strategic plans for business growth, aligning with short-term and long-term goals.Continuously assess performance metrics to ensure that team objectives align with the company's strategic direction.Provide leadership and guidance at all levels within the organization.Oversee Installation of all bath and window projects.Conduct random site visits with Project Managers to inspect project quality, identify deficiencies, and ensure adherence to safety guidelines.Work with the scheduling team to adjust installation schedules as needed due to installer availability.Handle escalated client concerns and address them promptly.Supervise time and attendance tracking, weekly and bi-weekly payroll execution, and payroll discrepancy resolution.Provide oversight for project follow-up, safety compliance, receivables tracking, and training & orientation of the team.Collaborate with recruiting teams and HR business partners to ensure proper staffing based on projected sales plans.Maintain open communication with Project Managers, Project Coordinators, and Field Measure staff.Offer assistance to Project Team Leads to resolve project-related issues and ensure customer satisfaction.Provide support in managing projects from initiation to completion.Conduct regular one-on-one meetings with Installers to monitor progress and performance.Manage daily revenue expectations and follow up on projects as needed.Oversee the payroll process to ensure accurate allocations and job cost disbursement.Contribute to continuous improvement initiatives aimed at reducing labor and work order costs.Qualifications:5+ years of experience as a project team lead, operations manager, installation manager, or superintendent in a related field.Knowledge of construction practices, including project management and installation processes.High standard of integrity and professionalism, with a commitment to delivering exceptional customer service.Must be customer service driven and dedicated to ensuring client satisfaction.Ability to pass a background screening as required for the position.Valid driver's license with valid vehicle insurance, as some travel may be necessary for site visits and project coordination.We Provide:Company VehicleCompany Expense CardCompetitive Salary and Bonus CompensationFull Benefits PackagePaid Time OffIf you are a results-oriented, strategic thinker with a passion for operations management, we encourage you to apply and become a key part of our team.NEWPRO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.USD $80,000.00/Yr.USD $120,000.00/Yr.

Created: 2025-10-04