Business Operations Associate

Actalent has an immediate opening for a Business Operations Associate at our Global Headquarters in Hanover, MD.CompensationHourly: $21.63Bonus potential: up to $1000 per quarterScheduleFull Time | PermanentMonday - Friday | 8:00 AM - 5:00 PMHybrid | 4 days in office - 1 day remoteJob SummaryThe Services Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient in the management of customer accounts; this includes project reporting, funding reporting and collection of customer accounts receivable along with the maintenance of the projects & managing the inflow from HR through OASIS to Project Costing. Key qualities for this role include strong customer relationship‐building skills, conflict resolution, professionalism, attention to detail, organizational and multitasking abilities, independent judgment, adaptability, and excellent time management.Essential FunctionsManagement of customer accounts, including but not limited to invoicing, collections, adjustments, customer service, contract deliverables and PO funding and working with clients to resolve outstanding issuesManage total accounts receivable, including unbilled AR, with a combined revenue responsibly of $5M‐$7.5MSupport liaison between field offices and other corporate departments (Delivery, Finance, and FSG)Responsible for gathering the necessary data to assist management with account specific decisionsReview Agreement amendments/modifications and incorporate changes for correct customer support and billing, address any potential issues with Finance LeadershipDetailed knowledge of Statement of Work (SOW) contracts/purchase order terms and conditionsOnboarding of new clients and management of client specific billing arrangements (rates and procedures) and maintain compliance with these requirements through bill plan managementUtilize internal tools and customer tools to support client requirementsEstablish and maintain client documentation filesProduce and review audit results to ensure data integrity and compliance creating accurate billing and reporting dataConfirm assigned projects/programs/contracts are closed out, accurate, and completeQualificationsStrong organizational and analytical abilitiesStrong communication skills and work ethicGoal driven with problem solving skillsAbility to work independently and as a team playerProficient in Microsoft Office (Excel and Word is required)Per Pay Transparency Acts: The range for this position is $45,000 - $56,000 + bonus potential of up to $4,000Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:Medical, dental & vision401(k)/RothInsurance (Basic/Supplemental Life & AD&D)Short and long-term disabilityHealth & Dependent Care Spending Accounts (HSA & DCFSA)Transportation benefitsEmployee Assistance ProgramTuition AssistanceTime Off/Leave (PTO, Primary Caregiver/Parental Leave)Profit SharingAbout ActalentWith global headquarters outside of Baltimore, MD, Actalent has an existing network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, including many of the Fortune 500. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world. Our Aston Carter brand provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.Our CultureActalent is an equal opportunity employer.We are committed to creating and fostering an inclusive environment for all employees. We encourage all employees to bring their most authentic selves to work. To achieve these goals, we offer a range of community groups and service opportunities for all employees.Allegis Group FoundationThe Allegis Group Foundation is a central part of our commitment to giving back to the communities in which we work and live. Did you know that the Allegis Group Foundation can accelerate your efforts to create meaningful change in our communities? Incorporated in 2000, this philanthropic arm of our business awards direct grants to nonprofit organizations and provides additional financial support through our Employee/Office Match Program.We form strategic alliances with national organizations for the contributions they make to the communities we serve, their ability to help our organization make an impact in the marketplace, and the development offerings they have for our internal employees and consultants.Check out our Instagram and LinkedIn to see what it’s like to be part of our team: instagram.com/weareactalent | https://www.linkedin.com/company/actalentservices#actalentinternal #LI-OnsiteNo

Created: 2025-10-04