Client Service Coordinator

Client Service CoordinatorAt our Company, we grow People, Brands, and Businesses! We are seeking a talented Client Service Coordinator who will be responsible for providing key support to the planning, management, and oversight of events and other special projects. This position will use our company’s proprietary software, as well as proprietary Client software, and Microsoft programs to generate work requests, coordinate cross-functional tasks, and complete associated duties. Results will be obtained through effective planning, influence building, and use of resources.Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!What we offer:Full-Time Benefits (Medical, Dental, Vision, Life)401(k) with company matchTraining and Career DevelopmentGenerous Paid Time-OffResponsibilities:Document account plans and forecasts: Monitor sales forecasts and event requirements in PTS to ensure accuracy; log activities to track progress against the plan.Manage and/or monitor deployment readiness and resource alignment: Ensure accurate understanding of mutually agreed on client deliverables; create client communication to ensure operational alignment.Prepare standard and ad hoc reports on account status: Analyze account performance and contractual status data; generate a report on event readiness and business performance as scheduled or on demandCraft agreements and formal documents in securing new business: Assemble standard agreements for use by others asboilerplates for non-complex opportunities.Ensure that contracts and statements ofwork move through a sanctioned approval process and are archivedappropriately upon signing.Troubleshoot customer operational issues: Revise inaccurate data entry; solicit and gain required approval, expedite customer involvement, or identify internal operations issues for escalation.Qualifications:Bachelor's Degree required or equivalent job-related experience1-3 years of experience in related field marketingStrong analytical and research skills with the ability to visualize and plan objectives and goals strategically.Ability to research and analyze data effectively.Ability to work with management to develop strategic plans to grow the business.Strong prioritization, team building, and communication skillsJob Will Remain Open Until FilledThe Companyis one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods.The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.Position SummaryThe Client Services Coordinator is responsible for providing key support to the planning, management, and oversight of events and other special projects. This position will use Integrated Marketing Services' proprietary software, PTS, as well as proprietary Client software, and Microsoft programs to generate work requests, coordinate cross-functional tasks, and complete associated duties. Results will be obtained through effective planning, influence building, and use of resources.Essential Job Duties and ResponsibilitiesProtecting AccountsDocument account plans and forecasts: Assess activities to plan; monitor sales forecasts and event requirements in PTS to ensure accuracy; log activities to track progress against the planManage and/or monitor deployment readiness and resource alignment: Ensure accurate understanding of mutually agreed client deliverables (e.g., terms andconditions, service-level agreements) andensure knowledge is dispersed amongst personnel engaged in post-sale activity (e.g., operations, field execution); when needed; act as the focal point for event education and preparation within individual geographies; create client communication to ensure operational alignmentMaintaining AccountsPrepare standard and ad hoc reports on account status: Analyze account performance and contractual status data (e.g. compliance, out of stock, consumer engagement data, etc.); research customer or account business health and other qualification variables that quantify risk or opportunity (e.g. retail market trends, individual shopper trends, etc.); generate report on event readiness and business performance as scheduled or on demand (e.g. capacity reports, product procurement reports, etc.)Provide task substitution assistance in order tofacilitate sales: Act in parallel to customer-facing sales in executing any back-office or operational tasks involved with aggregating data thatwill advance or formalize new deals; enter data using appropriate systemsand processes and track processing to completionCraft agreements and formal documents in securing new business: Assemble standard agreements for use by others asboilerplates for non-complex opportunities (i.e. insert form example); communicate formalized expectations of work tostakeholders to ensure understanding of the opportunity and attendant responsibilities in execution; ensure that contracts and statements ofwork move through sanctioned approval process and are archivedappropriately upon signingTroubleshoot customer operational issues: Revise inaccurate data entry; solicit and gain required approval, expedite customer involvement, or identify internal operations issues for escalationSupervisory Responsibilities Direct ReportsThis position does not have supervisory responsibilities for direct reportsIndirect ReportsThis position does not have guidance or mentoring responsibilities for indirect reportsTravel and/or Driving Requirements Travel and Driving are not essential duties or functions of this jobMinimum QualificationsThe following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the jobEducation Level: (Required) Bachelor's Degree or equivalent experience Field of Study/Area of Experience:1-3 years of experience in related field marketingSkills, Knowledge and AbilitiesAnalytical and research SkillsGood interpersonal skillsAbility to visualize and plan objectives and goals strategicallyAbility to work effectively with managementAbility to research and analyze data effectivelyAbility to develop strategic plans to grow the businessAbility to understand and follow specific instructions and proceduresStrong prioritization skillsTeam building SkillsExcellent written communication and verbal communication skillsBasic computer skills including familiarity with Word, Excel, and Internet usageIntegrated Marketing Services' proprietary software, PTS, proprietary Client softwareEnvironmental & Physical RequirementsOffice / Sedentary RequirementsIncumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.Additional Information RegardingThe Company Job Duties and Job DescriptionsJob duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Companyshall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Created: 2025-10-04