Claims Manager

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group - one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values: accountability, service, integrity, empowerment, and diversity.We are always in search of talented individuals to join our team and embark on an exciting career path!Benefits:We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!Competitive compensationHealthcare benefits package that begins on first day of employment401K retirement plan with company matchEnjoy generous paid time off to support your work-life balance plus 9 ½ paid holidaysUp to 6 weeks of parental and bonding leaveHybrid work schedule (3 days in the office, 2 days from home)Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)Tuition reimbursement after 6 months of employmentNumerous opportunities for continued training and career advancementAnd much more!The Claims Manager will oversee the Liability Claims Unit, ensuring the effective management of litigated complex claims with a focus on quality, compliance, and operational efficiency. This role involves strategic leadership, staff development, and collaboration with internal and external parties to achieve optimal claims outcomes.Key Responsibilities:Lead, manage, and mentor a team of claims professionals handling Complex Liability throughout the United States.Review, analyze, and approve claim reserves to ensure adequacy, accuracy, and compliance with company guidelines.Monitor claim files for proper investigation, evaluation, negotiation, and resolution in alignment with best practices and legal requirements.Develop and implement training programs to enhance technical expertise and professional development of the claims staff.Conduct regular file audits to ensure adherence to company policies, regulatory requirements, and industry standards.Attend mediations, trials, and conferencesCollaborate with internal departments such as Underwriting, Legal, SIU, and Actuarial to support claims handling strategies and business objectives.Provide technical guidance and support on complex, high-exposure, or litigated claims.Prepare and deliver reports on claim trends, key performance indicators, and departmental metrics to senior management.Drive continuous improvement initiatives to enhance efficiency, reduce costs, and enhance service levels to our insureds.Works and manages preferred vendors to help assist in claim adjustment such as attorneys, accountants, and independent adjusters.QualificationsPrior experience supervising litigated liability claimsExcellent written and verbal communication skillsStrong organizational and computer skillsExcellent time management skills with the ability to prioritize

Created: 2025-09-15