Intern - ServiceNow Support & Development Richmond VA

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career.Review the position below and apply today. At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position. Job Summary We are seeking a motivated and dependableSummer Internto join ourIT Infrastructure Operations team, which manages ongoing support and new development for theServiceNow platform. This application is a critical tool used by theIT Helplineand all company employees to request IT services or report issues with systems, applications, and devices.As an intern, you will gain hands-on experience in enterprise IT operations, contribute to real-world projects, and collaborate with stakeholders across the organization. You’ll be encouraged to bring a fresh perspective to existing workflows and help identify opportunities to automate manual processes.Key ResponsibilitiesAssist with day-to-day support and maintenance of the ServiceNow platform.Participate in the development and testing of new ServiceNow features and enhancements.Collaborate with IT Helpline and internal users to understand service request and incident trends.Analyze current manual processes and propose automation solutions.Document findings, workflows, and recommendations clearly and concisely.Required Knowledge, Skills, Abilities & Experience Quick learner with strong analytical and problem-solving skills.Dependable and detail-oriented with a proactive fortable working independently and in a team environment.Passionate about technology and process improvement.Familiarity with ServiceNow or other ITSM platforms is a plus, but not required.Education Requirements Must be currently pursuing a 2-year Associates degree (qualifying students must have completed their first year or have compelted their second year with plans to trasnfer to a 4-year institution) or a 4-year Bachelor's degree from an accredited college or university in Information Systems, Computer Science, Computer Engineering, Information TechnologyStudents must have a minimum GPA of 3.0.Students should have an anticipated graduation date 2027 or later.Test Description No Testing Required Export Control Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants. Other Information We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more.To learn more about our benefits, click here . Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability. You can experience the excitement of our company - it's the difference between taking a job and starting a career.

Created: 2025-10-04