Concierge Performance Associate

By joining Sedgwick, you'll be part of something truly meaningful. Itu2019s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, thereu2019s no limit to what you can achieve. Newsweek Recognizes Sedgwick as Americau2019s Greatest Workplaces National Top Companies Certified as a Great Place to Worku00ae Fortune Best Workplaces in Financial Services & Insurance Concierge Performance Associate PRIMARY PURPOSE: To assist Property Repair Solutions customers (homeowners, contractors, carriers) with any questions or concerns they may have and/or the work being done by the program contractors; to ensure that all customer expectations are met and/or exceeded to the best of our ability. Schedule: 12pm-9pm EST. that includes one weekend day ESSENTIAL FUNCTIONS and RESPONSIBILITIES u00b7 Receives, reviews and dispatches new jobs to contractors based on job type and location. u00b7 Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations. u00b7 Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed. u00b7 Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the proper channels. u00b7 Attendance during scheduled work hours is required. ADDITIONAL FUNCTIONS and RESPONSIBILITIES u00b7 Performs other duties as assigned. u00b7 Supports the organization's quality program(s). QUALIFICATIONS Education & Licensing High school diploma or GED required. Experience _One (1) year of experience in construction management, restoration and/or insurance claims and customer service required. Chronicle software experience preferred._ Skills & Knowledge u00b7 Excellent oral and written communication skills u00b7 PC literate, including Microsoft Office products u00b7 Good problem resolution skills u00b7 Good judgment and sound decision making skills u00b7 Ability to build a consensus among various parties u00b7 Strong relationship building skills u00b7 Excellent organizational skills, accuracy, and attention to detail u00b7 Initiative and ability to multi-task u00b7 Above average speed and accuracy key stroke skills u00b7 High level of professionalism u00b7 Ability to work under pressure in a fast paced environment and maintain a positive demeanor u00b7 Ability to work independently or in a team environment u00b7 Ability to meet or exceed Performance Competencies u00b7 Bi-lingual English/Spanish a plus. WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $16/hr. A_ lways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the worldu2019s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The companyu2019s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see

Created: 2025-10-04