Contact Center Agent

Job Title: Contact Center AgentOverview:As a ContactCenter Agent, you will be the first friendly person that greets clients onthe phone or online and assists them with their banking needs. This role offers a team environment and agreat insight into the world of banking, insurance, and wealth management tobuild a foundation for a career in financial services.What You'll Do:Day in the Life - Everyday you answer calls, chat requests and emails from our external and internalcustomers to assist them with general account questions, debit cards, onlinebanking and fraud working within a fast-paced call center environment. You willhelp clients by verifying account information, assisting with transactions, educatingthem on German American products and services, as well as guide them when theyare not sure where to go next by engaging in friendly, meaningfulconversations.What it Takes - Tothrive in this role you must maintain confidentiality, have the ability toadapt to change, and listen closely to understand and identify opportunities tobetter serve the customer, which will both build and strengthen long-lastingrelationships. We will teach youeverything else.Bonus Points:Bilingual/MultilingualCustomer Service experienceKnowledge of BankingWhat we can offer you:Medical, dental, vision, STD, LTD, Lifeinsurance, etc.17 days paid time off, 11 paid holidays andbereavement leaveEducation assistance programPaid parental bonding leaveWellness benefitsLife event coverageService awardsFinancial benefits including 401(k) match,stock purchase plan, loan discounts and moreNational and local discounts on everything fromcomputers and vacations to phones and retail shoppingFree checking account, checks and discountedbank servicesThis positionwill be located at:WhitehallAbout Us:Heartland Bank, a division of GermanAmerican Bank, and its family of financial services companies employtalented, compassionate people throughout the organization, truly making our Company special. Delivering genuine, customized, personal service with a focuson truly serving customers and communities well, our employees bring the Shieldof Excellence commitment to life with each and every interaction.German American Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability or any other category protected by law.

Created: 2025-11-15