Equipment Service Manager

Imperial Dade, a leading North American distributor, has an Equipment Sales & Service Manager role available on-site in Romulus, MI! This position is responsible for going on sales calls, doing hands-on demonstrations and coordinatingtroubleshooting & repairing of mechanical and electrical systems on commercial floor machines, sweepers, scrubbers, buffers, etc.Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 90,000 customers through our footprint of 125+ branches.**All correspondence will come directly from Imperial Dade and not a personal email address.**You will:Manage the service technician team and service department.Responsible for going on sales calls with sales representativesDoing hands-on demonstrations of electrical systems on commercial floor machines, sweepers, scrubbers, buffers, etc.Be responsible for P&L of department.Set up and maintain equipment PM schedule; Must also complete and electronically file all PM and work order paperwork.Maintain up-to-date records of services performed; Log all completed service orders and then submit them for billing.Maintain strong relationships with customers, equipment manufacturers and parts suppliers.Oversee the Maintenance Service department, copy and send manuals to customers when requested.You have:2 + years of experience as an Equipment Service ManagerAbility to manage and lead a Service Equipment teamExperience going on Sales calls with Sales RepresentativesExperienced with hands-on demonstrations and coordinatingtroubleshooting & repairing of mechanical and electrical systems on commercial floor machines, sweepers, scrubbers, buffers, etc.High School Diploma / GED / Technical Program CertificateAbility to read and comprehend complex instructions.Proven ability to effectively establish priorities and develop objectives, goals, and action plans to meet or exceed customer expectations within a fast-paced environment.We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Created: 2025-09-17