Customer Service Representative Reliability (On-Site)

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.As a Customer Service Reliability Rep, you'll provide exceptional customer support by phone, for all of Spectrum’s connectivity services including troubleshooting internet, video, and/or voice service issues and handling basic billing inquires and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.How You'll Make An ImpactContinuously learning and turning that knowledge into customer service winsUncovering customer needs, creating solutions, and resolving problemsMaking a positive impression on customers through a best-in-class experienceRepresenting a Fortune 100 company with professionalism and courtesyWorking in an open, friendly environment with a supportive, energetic teamWe are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.WHAT YOU’LL BRING TO SPECTRUMRequired QualificationsEducation: High school diploma or equivalentLanguage: Ability to read, write, speak and understand EnglishSkills: Manage multiple customer interactions professionally and efficiently; Demonstrated organization, time management, and interpersonal skillsAbilities: Handle multiple tasksSchedule: Ability to work a variety of schedules including nights, weekends, and holidaysPreferred QualificationsMinimum one year of call center or equivalent experienceCustomer service/technical support experience; Call Center Experience; Cable operations and/or telecommunications experience COP110 2025-61672 2025 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet?, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Created: 2025-09-18