Relationship Banker - Mansfield Downtown Office

Role not eligible for sponsorshipRESPONSIBILITIESProvide exceptional service to customers, prospective customers, and bank associates by ensuring prompt, professional interactions that fully align with Park Promises and Serving More standards.Foster and strength retail banking customer relationships and resolve basic to moderately complex customer issues/concerns.Coordinate sales efforts, retail, and business relationship management activities ensuring effective analysis and communication across all lines of business such as the Banking Center Network, Mortgage Lending, Commercial/Cash Management, Wealth Management)Act as the customeru0027s personal banker, utilizing the banku0027s Contact Management philosophy and strategy to strengthen relationships, offer products and services that align with customer needs, and provide exceptional customer services.Execute retail banking initiatives and strategies through consultative relationship management.Cross sell products and services and perform related clerical functions, such as account and customer maintenanceOriginate, retain, and maintenance customer accounts, including but not limited to Retail Deposit Accounts, Digital Products and Services, Small Business Deposit Accounts.Address a variety of customer inquiries and complete transactions promptly, accurately, and within designated authority; requests, may be in person, by phone, virtual, and/or digital/website (including processing teller transactions, as needed).Act as advocate of digital product adoption for customers and internal support for branch associatesAssist Branch Management with daily Branch Operations duties such as generating reports and gathering data, as neededComplete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledgeMaintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasksDeliver a consistent, high level of service within our Serving More standardsTravel within the Park National footprint is expected.Other duties as assignedCOMPETENCIESInterpersonal/Customer Service SkillsWritten and Verbal CommunicationAbility to understand and follow directionsAdaptable to changeBasic computer skillsAbility to influence othersAbility to build collaborative relationshipsAbility to work as part of a teamOrganization skills/Detail orientedAble to multitask or juggle prioritiesProblem/Situation AnalysisTechnical ExpertiseCreativityEDUCATION - CERTIFICATIONS - WORK EXPERIENCE- High School Diploma or GED required- 2-4 years experience in banking, sales, relationship management, or a related field requiredPHYSICAL REQUIREMENTSThis position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.SCHEDULEOperating hours are Monday through Friday 9:00am - 5:00pm. This office does assist with Saturday coverage on the Teller Line at the Mansfield Marion Avenue branch. The expected number of Saturday shifts per month is 1-2. This position is hourly and full-time. A minimum of 37.5 hours is required per week in order to maintain eligibility for full-time status. Generally, this position will require 37.5 - 40 hours per week.

Created: 2025-10-04