Help Desk Analyst
Robert Half - New York City, NY
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Description We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support for both Mac and Windows systems, ensuring seamless operations for office and remote teams. This is a long-term contract position ideal for someone who thrives in a dynamic environment and takes pride in delivering high-quality customer service. Responsibilities: u2022 Deliver Tier 1-2 technical support for Mac and Windows systems, with a primary focus on macOS environments. u2022 Manage and resolve service desk tickets efficiently using ServiceNow. u2022 Utilize Jamf to oversee and support macOS endpoints effectively. u2022 Provide technical assistance to both office-based and remote teams, ensuring uninterrupted operations. u2022 Collaborate with IT leadership and other departments to maintain consistent and reliable service delivery. u2022 Uphold exceptional standards of customer service, ensuring timely responses to technical issues. u2022 Troubleshoot and resolve issues related to Active Directory and Windows 10 systems. u2022 Document recurring technical problems and propose solutions to enhance system efficiency. Requirements u2022 Proficiency in Active Directory for user management and troubleshooting. u2022 Strong knowledge of Windows 10 and macOS operating systems. u2022 Experience with basic troubleshooting techniques to resolve technical issues. u2022 Familiarity with Microsoft Windows-based environments. u2022 Competence in managing service desk tickets using tools like ServiceNow. u2022 Ability to work effectively with Jamf for macOS endpoint management. u2022 Excellent communication skills to provide clear technical guidance to users. u2022 Proven ability to work collaboratively within cross-functional teams. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use (.
Created: 2025-09-18