Service Desk Analyst

Mortgage Connect LP is looking for an onsite Service Desk Analyst to join our growing information technology team. This non-exempt role will work to provide technical support for production-based applications and network, supporting company business and objectives.Individuals in this role will also troubleshoot when problems are encountered via root causes analysis, implements temporary workarounds as appropriate, and designs permanent solutions aimed at increasing application and network availability and usability.What you will do TroubleshootGather information and apply knowledge to ensure efficient and accurate problem trouble-shooting and solutions developmentAbility to troubleshoot technical problems effectively and efficientlyResearch, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.Install/Configure software applications and hardware solutionsBasic understanding of TCP/IP, DNS, DHCP, and VPN configurationsPeripherals setup & support such as printers, scanners, etc.Work as support team memberProvide general IT end-user supportProvide complete resolution summary upon case closure to capture knowledge base dataTake ownership of problems by collecting symptom/environmental data for problem resolutionCommunicate effectively with end-user and IT Support Team to resolve assigned tasksAny other duties as assigned by managementWhat you will bring High school diploma or equivalent3+ years’ recent computer, server, and network troubleshooting experience.Must be resourceful and able to take initiative in a dynamic environmentKnowledge of computer and server hardwareAbility and willingness to work in an environment providing 24x7x365 supportStrong understanding of Windows operating systems and applications in a domain environment, including Windows 7, Windows 10 and Microsoft Office suitesExperience with Linux Basic Command Line, input/output and troubleshootingExperience with anti-virus technologies and troubleshootingExperience with troubleshooting IT hardware, including workstations, monitors, printers, laptops, and mobile devicesExperience with VMWare virtual desktopsStrong customer service skillsStrong written and oral communication skillsAbility to demonstrate a high degree of business professional behaviors including punctuality, attendance, responsiveness and dependabilityAbility to work in fast-paced environment and meet deadlinesCapability to work both independently and as part of a teamProblem-Solving mindset with ability to multitaskExcellent written and verbal communication skillsAbility to read, analyze and interpret common technical reports, and documentationAbility to fulfill physical requirements which may include ability to stand, walk, and sit. Use hands to finger, handle, or feel objects, tools, or controls. Reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hearAbility to lift and/or move up to 25 poundsSpecific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!What we offerCompetitive payrates based on skills and experienceExtensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discountsRest and relaxation: Paid holidays and generous PTO based on tenureCommunity and Philanthropy: Paid volunteer timePaid Maternity and Parental LeaveContribute to your future: 401K plan and robust continuous learning opportunitiesWork Perks Program: Access to discounts that help save money in your daily lifeIs this the ideal location for you?Mortgage Connect is committed to offering a flexible work environment for this role. This is an on-site/remote role based out of our office located in Moon Township, PA.Who we areMortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.All onboarding employees will be required to complete apre-employment background check and drug screening.We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact

Created: 2025-10-04