Customer Service Representative

Subordinate Positions: NoneLocation: Libertyville, ILSalary Range: $40,000 - $45,000. Actual compensation may vary based on experience, location, and other factors.Snap-on Credit, a world class provider of innovative tool and equipment financing solutions is seeking qualified customer service candidates. Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program. Summary: Primary responsibility is to provide customer service and support to field sales personnel.Major Responsibilities:Receive and resolve complex transactional information from field sales personnelReview, process and troubleshoot customer credit applications and contractsSupport field sales personnel in a professional and efficient manner enabling seamless financing transactionExercise due diligence with proper documentation and audits on customer applications and purchased contractsRequirements:Excellent organizational skills and the ability to prioritize workload with multiple tasksEffective communication skills, both verbal and writtenAbility to build effective relationships and be a team playerMeet or exceed targeted call quality assurance and other performance requirements Related finance industry experience preferredCollege coursework completed or in progress preferredKey Characteristics:Positive and professional demeanorAnalytical / Problem solverDetail orientedSelf-motivatedFlexibleHours: 40 hours a week with rotating schedules covering the following hours: Monday: 9:30am-6:00pm or 10:30am-7:00pmTuesday: 9:30am-6:00pm, 10:30am-7:00pm or 12:30pm-9:00pmWednesday: 9:30am-6:00pm, 10:30am-7:00pm or 12:30pm-9:00pmThursday: 9:30am-6:00pm, 10:30am-7:00pm or 12:30pm-9:00pmFriday: 9:30am-6:00pm or 10:30am-7:00pmSaturday: 9:00am-1:00pm (roughly two per quarter-when worked, option of overtime or half day off)Training for the first few months may begin as early as 8:00am. Office environment, business casual dress code, occasional overtime may be required.Working with Snap-on has benefits! Company-paid benefits include:Medical, basic dental, basic life, basic accidental death, and dismemberment coverageShort term and long-term disabilityEmployee Assistance ProgramBusiness travel accident insuranceOther health education programs including smoking cessation, annual wellness screening and seasonal flu shotMarket competitive compensation with rewards for high performance and special skillsBonus, incentives, awards, or sales commissions depending on position and levelBase pay progression through lateral & promotional development on both managerial and technical career pathsPaid time off, vacation, and paid holidaysTuition Assistance PlanEmployee Stock Purchase Plan - annual optional enrollment periodRetirement programs including 401(k) Plan with matching employer contributionsWill be required to pass drug/background screens following offer.Travel: No travel expectedWorking Environment: Normal office environmentSnap-on is an Equal Opportunity Employer, Minority/Female/Disabled/VeteranFor additional information please reference our careers website at Careers | Snap-on Incorporated

Created: 2025-10-04