Software Engineer III - Customer Care Technology

Position Summary... What you'll do... This role is not eligible for current or future immigration support and or sponsorship Join Walmart as Software Engineer III u2013 Full Stack Customer Care Technology in our Global Technology EBS team. Your work could help over 240 million global customers live better every week. Yes, we are the Fortune #1 company. But youu2019ll quickly find weu2019re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the worldu2019s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in belonging, sustainability, and community involvement. From day one, youu2019ll be empowered and equipped to do the best work of your life. Walmartu2019s Enterprise Business Services (EBS) is a powerhouse of seven exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart. As a Software Engineer III u2013 Full Stack Customer Care Technology, you will take ownership of complex development initiatives that modernize and transform our customer care platform. You will lead the design and implementation of scalable, cloud-native solutions across the front end and back end while mentoring team members and driving best practices. About the Team Our customer care team is dedicated to providing exceptional cutting-edge agent tools for customer care business. We've developed a home-grown CRM solution tailored to our needs, giving us the edge in delivering personalized solutions that meet our customers' needs. Additionally, our innovative guided workflows streamline our processes, ensuring a seamless experience for both our agents and customers. Together, these tools enable us to help our agents deliver top-notch customer care that sets us apart from the rest. What You'll Do u00b7 Participate in the development of full stack features, from user interfaces to backend services, ensuring scalability, performance, and reliability. u00b7 Build advanced and reusable ReactJS components and high-performance web applications using Redux, TypeScript, NodeJS, and related technologies. u00b7 Implement backend services using Java, Spring Boot, and REST APIs, following best practices in distributed systems. u00b7 Collaborate closely with architects, staff engineers, product managers, and QA engineers to ensure technical alignment and successful delivery. u00b7 Participate in code quality through code reviews, mentoring, and best practices in unit testing, integration testing, and CI/CD. u00b7 Troubleshoot and resolve complex production issues and guide root cause analysis. What You Will Bring u00b7 3+ years of experience in full stack software development. u00b7 Expertise in ReactJS, Redux, TypeScript, ES6, NodeJS, and front-end performance optimization. u00b7 Strong backend experience with Java, Spring Boot, REST API design, and microservices. u00b7 Experience in building distributed systems with Kafka or other messaging frameworks. u00b7 Cloud experience (preferably Azure) and deep understanding of CI/CD pipelines (Jenkins, GitHub Actions, or similar). u00b7 Solid grounding in data structures, algorithms, and software architecture. Preferred Qualifications u00b7 Familiarity with CRM platforms or customer support tools. u00b7 Experience with containerization (Docker, Kubernetes) and observability tools. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thatu2019s what we do at Walmart Global Tech. Weu2019re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the worldu2019s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Flexible, hybrid work: We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives. Benefits & Perks Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. Equal Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer u2013 By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions u2013 while being inclusive of all people. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. u200e u200e u200e You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. u200e For information about PTO, see . u200e u200e Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. u200e Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. u200e For information about benefits and eligibility, see One.Walmart (. u200e The annual salary range for this position is $117,000.00-$234,000.00 u200e Additional compensation includes annual or quarterly performance bonuses. u200e Additional compensation for certain positions may also include: u200e u200e - Stock u200e u200e Minimum Qualifications... _Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._ Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 2 yearsu2019 experience in software engineering or related area. Option 2: 4 yearsu2019 experience in software engineering or related area. Preferred Qualifications... _Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._ Masteru2019s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmartu2019s accessibility standards and guidelines for supporting an inclusive culture. Masters: Computer Science Primary Location... 840 W California Ave, Sunnyvale, CA 94086-4828, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Created: 2025-09-19