Senior Manager, Technical Program Manager

Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doAs a Senior Manager of the Technical Program Management (TPM) organization, you will lead and grow a team of technical program managers driving complex, high-impact initiatives across the product lifecycle. In this role, you will lead complex, cross-functional programs driving B2B product innovation and platform scalability, with a strong emphasis on integrating AI capabilities where they add customer value. You'll work closely with stakeholders across Product, Engineering, Data Science, Security, and Compliance to deliver capabilities such as intelligent document processing, workflow automation, generative AI integration, and platform modernization.You have a proven track record of managing complex, cross-functional programs across a B2B product portfolio-often driving and influencing the development of advanced capabilities such as AI-powered features, platform enhancements, or enterprise-grade integration. With exceptional technical fluency in AI/ML, you excel at aligning engineering, product, data science, research, and compliance teams towards ambitious shared goals. Recognized for thriving in dynamic, fast-paced environments, you deliver impactful results with clarity, empathy, and a solutions-oriented mindset.You'll be the key driver in aligning the AI program roadmap with overarching business objectives. This includes not just managing the delivery of individual projects, but also ensuring that all programs are strategically prioritized and interconnected to deliver maximum value to the business.Beyond your deep program execution expertise, you have a strong history of leading high-performing teams or mentoring peers through intricate technical challenges. You've been instrumental in shaping strategic roadmaps, influencing cross-functional decision-making, and building trust as a leader who brings structure and focus to innovation-heavy endeavors.This position is a people manager role reporting to the Director of Program Management.ResponsibilityLead, mentor, and develop a team of AI TPMs, including setting clear goals, providing professional development opportunities, and ensuring the team has the resources and support needed to succeedStrategically grow the AI TPM team as the business scales, identifying needs for new roles, hiring top talent, and defining career pathsWork to enhance the team's processes and capabilities to maximize their impact across the organizationOversee and manage large scale B2B programs, encompassing all aspects of comprehensive project planning, including timelines, key milestones, performance indicators, and resource allocationLead high-impact programs that deliver AI-powered features across the docusign platformDrive the launch of new B2B features that may involve an AI perspective to envision and strategize future integration opportunities across the product suiteCollaborate and oversee effectively with cross-functional engineering, product, research, data, privacy, and legal teams to deliver tangible business value efficiently, while upholding stringent quality standards and promoting transparencyWork with multi-functional matrixed teams to lead technical analysis, design, development, testing, imp

Created: 2025-11-01