Industrial Application and Technical Support Specialist

Our Opening and Your ResponsibilitiesThe Industrial Product Support Specialist will primarily provide in-depth technical support for the Industrial Business Area products to the North American and Canadian Industrial Sales and Service Channels, including direct and distribution channels, as well as Registered OEMs. The secondary focus will be on offering pre-sale product-focused application support to the same client base.Technical Support activities including, but not limited to providing in-depth application and technical support for the industrial business area while providing excellent customer serviceAdhere to client service level agreementsInterfacing with our client base to identify and document functional requirement specifications for applications utilizing our product portfolioCreation of custom quotationsCreate and review technical bulletins, white papers and other documentationAssist and/or lead product-focused training activitiesAssist and/or participate in product introduction, phase in/out activities and other support functions.Other responsibilities as assigned.What You Need to SucceedAssociates Degree in Engineering or other related technical field of study or equivalent work experienceThree or more years of direct experience with industrial weighing equipmentTwo years or more of technical support or technical training experienceSolid verbal (English) communication skills in both small and large group settingsStrong written communication skills in both short and long format documentsDemonstrated success in participating in diverse team environmentsSound analytical and technical troubleshooting abilitiesThe motivation, adaptability and professional qualities to be able to work in an environment with a minimal amount of supervision and guidanceSenior level requires extensive experience or expertise in multiple product-focused specializations.Our Offer to YouMedical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hireTuition reimbursement, employee wellness programs, plus other perks and discountsParental and caregiver leave policiesAll the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefitsGlobal market strength and worldwide leadership in weighingA brand name that is identified worldwide with precision, quality, and innovationThousands of patents, design and innovation awardsA commitment to extraordinary service on our state-of-the-art equipmentAbout Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit Opportunity EmploymentYou can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.#usind1We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.

Created: 2025-09-19