Central Station Monitor - 2nd Shift

Datawatch Systems Inc. has an immediate career opportunity for a Central Station Monitor. This high-volume, in and out bound call center position provides support for alarm monitoring and access control calls received within the Central Monitoring Station (CMS). Other duties as assigned. Bethesda headquarters is Metro accessible. Schedule is Sunday - Thursday, 3 - 11 pm.Applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D-DCJS #11-2294 Location: Bethesda, MDTravel: NoSalary Range: $19.00/hourDisplay high proficiency in written and verbal communicationOrganizational skills, including the ability to efficiently switch between tasksType a minimum of 35WPMDemonstrate computer skills to navigate multiple software applicationsPunctuality and attendance is crucial. Applicants must be reliable and have flexible scheduling availability for weekends, holidays, or extended hours if neededAbility to assess and evaluate opportunities for problem-solvingBe able to understand the company’s capabilities and services for assisting and educating clientsWork with internal teams in order to identify potential issues and/or related opportunitiesMust possess ability to pass any state required training or other qualifications for licensingHigh School Diploma or equivalent required1-2 years Data entry requiredExperience with a multi-line phone or soft phone use required1-3 years of customer service preferredMinimum 1 year high volume call center or 911 communications preferredAny certified training or knowledge of Access Control, Fire, and Burglary systems a plusBenefitsCompetitive Salary Choice of multiple Medical Insurance plansChoice of two Dental Insurance PlansVision InsuranceMedical and Dependent Care FSA Accounts401K Plan with a discretionary employer match529 Plan AccessEmployee Assistance ProgramCommuter and Parking BenefitShort-term Disability and Long-term Disability Insurance Employer-paid 50K Life and AD&D Insurance Voluntary Life Insurance for Employee, Spouse and ChildrenVoluntary portable Accident, Critical Illness Insurance, Hospital Indemnity CoverageAnnual performance Evaluation and salary adjustment considerationPaid holidays, sick and vacation leaveJob-related tuition reimbursement

Created: 2025-10-04