Central Station Monitor - 2nd Shift

Datawatch Systems Inc. has an immediate career opportunity for a Central Station Monitor. This high-volume, in and out bound call center position provides support for alarm monitoring and access control calls received within the Central Monitoring Station (CMS). Other duties as assigned. Bethesda headquarters is Metro accessible. Schedule is Tuesday - Saturday, 3 pm - 11 pm.Employment starts with three weeks of paid training onsite in our Bethesda office. Hours for training are 11 am - 7 pm Monday - Friday.All applicants applying for a position at Datawatch Systems must be willing to submit to a drug screening and criminal background check. E/O/E/M/F/V/D DCJS #11-2294Location: Bethesda, MDTravel: This role does not require travel.Salary Range: $19.00/hourProvide excellent customer service and maintain professional decorum at all timesInform customers when alarms are triggered at their site and the status of the alarmRecord interactions with customers Request updates to customer's accounts when errors are discoveredWork with internal teams to identify potential issues and work to resolve issues Process incoming calls, accurately, to employees or departmentsUnderstand and disseminate information about the company's capabilitiesHigh School Diploma or equivalent requiredType a minimum of 35WPM1-2 years Data entry requiredExperience with a multi-line phone or soft phone use requiredMust possess ability to pass any state required training or other qualifications for licensing1-3 years of customer service preferredMinimum 1 year high volume call center or 911 communications preferredAny certified training or knowledge of Access Control, Fire, and Burglary systems a plusBenefitsChoice of multiple Medical Insurance plansChoice of two Dental Insurance PlansVision InsuranceMedical and Dependent Care FSA Accounts401K Plan with a discretionary employer match529 Plan AccessEmployee Assistance ProgramCommuter and Parking BenefitShort-term Disability and Long-term Disability Insurance Employer-paid 50K Life and AD&D Insurance Voluntary Life Insurance for Employee, Spouse and ChildrenVoluntary portable Accident, Critical Illness Insurance, Hospital Indemnity CoverageAnnual performance Evaluation and salary adjustment considerationPaid holidays, sick and vacation leaveJob-related tuition reimbursement

Created: 2025-09-22