Title Assistant

As the Title Assistant, you will be responsible for answering phone calls, answering email correspondence and reviewing loan modification, Deed In Lieu and possibly foreclosure customer requests. You will use various technologies to support assigned job scope and functions. This is a client and vendor facing position requiring professional communication and accurate documentation.What you will doManage email inboxes, taking the appropriate action with each email including but not limited to documenting the order file, responding, or escalating as appropriate.Learn how to perform title review on loan modification and Deed In Lieu title to better assist clientsAnswer inbound and/or make outbound phone calls in a phone queue environmentFully document customer interactions in system(s) of record, as requiredAbility to read a title report and research title issuesProvide exemplary customer experience to clientsQueue management and follow upAdhere to schedule requirementsProvide accurate review of Loss Mitigation Title Services productsOpenly receive frequent coaching from Team SupervisorMeet or exceed all required performance metricsMust be able to work overtime as neededMust be flexible in scheduling requirementsAdhere to company and department policies and proceduresOther duties as assignedWhat you will bringHigh School Diploma or equivalent education Customer service experience in a fast paced environment preferredAbility to read a title report preferredExperience with loan modifications preferredBeginning to intermediate computer skills with MS Office SuiteExcellent verbal and written communication skillsMust be flexible and able to work in a quickly changing environmentAbility to utilize many different computer systems 3-5 years of title knowledge/ Default experience is a plusWhat we offerCompetitive payrates based on skills and experienceExtensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discountsRest and relaxation:Paid holidays and generous PTO based on tenureCommunity and Philanthropy:Paid volunteer timePaid Maternity and Parental LeaveContribute to your future:401K plan and robust continuous learning opportunitiesWork Perks Program:Access to discounts that help save money in your daily lifePay Range: $22-25/hourlyIs this the ideal location for you?Mortgage Connect is committed to offering a flexible work environment for this role. This is a onsite rolebased out of our office in Santa Ana, CA.Who we areMortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”:Connect,Collaborate,Communicate,Care, andCelebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.All onboarding employees will be required to complete apre-employment background check and drug screening.We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact

Created: 2025-10-04