Practice Manager Outpatient (COP Central)

Primary Job Functions:OperationalThe Practice Manager maintains efficient and accurate day-to-day operations of the medical office.Responsible for training and the education of all employees supervised to ensure the highest level of customer service and financial operations.Implements quality initiatives to improve provider and patient satisfaction surveys.Set operational checks and balances to ensure accuracy of front-desk patient collections.Maintain efficient telephone triage, appointment scheduling, registration, patient flow and discharge procedures to enhance patient satisfaction and physician productivity.Provide recommendations and follow up actions for operational inefficiencies.Lead your team members in an effective management style that maintains professionalism and encourage “Best Practices.”Ensure proactive measures are taken with regard to changes that may impact supervised programs.Coordinate with the Business Office Manager, Assistant Director of Practice Management, and others to ensure that patient demographic and insurance data is collected and entered into Avatar correctlyEnsure that daily, weekly, and monthly reports and processes are completed in regards to: insurance verification, appointment reminders, scheduling, etc.PersonnelFacilitate onboarding of new employees as it relates to specific programs.Maintain accurate employment files at program levels.Keep Assistant Director of Practice Management abreast of employee issues and corrective actions. Encourage employee motivation, professional development and satisfaction.Conduct regular/routine staff meetings. Minutes from meetings should be sent to supervisor. Follow-up/action items should be clear/concise and plans are clearly set forth.Problem-solve to improve staff performance and program needs.Review accounts and insurance benefits with staff members for accurate interpretation of patient financial responsibility.Conduct routine trainings to ensure staff is up-to-date on organization-specific changes and best practices.Update/Develop training manuals as necessary.Supervisory Responsibilities: Team Leaders, Office Professionals and Admission ProfessionalsBachelor degree or equivalent combination of education and experience.Minimum 3 years' experience managing a medical practice required.Proficient with computer applications including Microsoft Office Suite, EMR and medical billing software.Knowledge of HIPAA. Preferred experience in medical practices to include credentialing, outpatient best practices, coding and billing.

Created: 2025-09-22