Service Advisor

About Model 1 Commercial Vehicles:Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next. It’s the strength of our relationships - both with customers and manufacturers - that allows us to keep a finger on the pulse of what our customers need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, customers have a partner from challenge all the way through solution and beyond.Our Core Values: At Model 1, we are committed to living our core values:Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with - approachable and transparent.Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.Own It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.Job Summary:The Service Advisor is responsible for managing and maintaining all work orders in the Retail, warranty, and Internal, service departments. Position will oversee all service operations from Exede and advise as needed. Also responsible for distributing jobs to internal service writer, as well as overseeing the Retail department and assisting when needed. Must have extensive knowledge of Model 1 customer base and be able to identify specific needs of individual customers. This person shall be the main line of communication to salesmen regarding progress on deals. Position will also assist on warranty claims and assure all claims are processed properly, and assist when needed. Must be aware of service department policies and procedures, along with the correct procedure to open and close retail work orders. This position works under minimal supervision.What You Will GainCompetitive benefits including health insurance, paid holidays, and vacation payContinuous training to provide you the opportunity to develop your full potential and be a true business partnerAccess to an expansive network of mentors and networking opportunitiesTop quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer serviceDuties:Manage day to day work flow in Excede for Internal,and Retail departmentsAssign service writers work orders as neededAssist Service writers with warranty claims and confirming who will pay for repairScan through work orders for “red flags” and assist service writers as neededReview work orders and make sure they are in the correct statusWork with operations manager and maintain an accurate production scheduleProvide additional training to service writers as neededCoordinate and manage work orders for all special projectsAttend all Production and BFO (Big Fleet Order) meetingsEffectively communicate with customers to provide updates on all escalated concerns and projectsAssist with managing overall workload for the service writersHandle all overload work orders from other service writersMust maintain positive working relationship with vendors, customers, and Work with manufacturers and warranty department to coordinate replacement part orders for timely receiptMust have an understanding of what work orders the service writers are working on and fill in when neededHold service writers accountable for securing a pay type before work is completeComplete a high closure rate on service tickets in SystemCommunicate all aspects of warranty issues with manufacturers to expedite approvalsInterpret technical instructions to reach a favorable outcomeObtain prior approvals for all warranty claims with various Maintain open communication with all repair facilities, obtaining estimates for needed repairs and providing pre-approvals to vendorsAid in development and implementation of processes geared toward improved success of the warranty departmentEffectively resolve escalated customer concernsChallenge manufacturers for mutually favorable and fair decision making as requiredAssist in training othersAll other duties as assignedEducation/Experience Required:High School Diploma or equivalent and five years of service office experienceA passing grade on the ASE C1R testFour (4) or more years’ work experience specifically related to service writing/warranty or customer serviceWillingness and ability to work as a team playerStrong verbal and written communication skillsStrong Interpersonal skillsGeneral knowledge of office practices and proceduresSelf-starter, highly motivated and exhibits great initiativeComputer skills (Word, Excel)Good typing skillsPhysical Requirements:Work will be performed both in an office environment as well as an outside areaMay be required to do frequent kneeling, stooping, squatting, crawling and climbing to perform multiple tasks of positionMust have good manual dexterityMust be able to lift, push and pull a minimum of 50 pounds$19 - $30 an hour

Created: 2025-10-04