Client Service Specialist

As a Client Service Specialist, you’ll act as a liaison between our clients and Arteriors by supporting client inquiries. You’ll be the first point of contact for the client and will assist with and resolve any issues that arise. To land this gig, you’ll need a High School Diploma or equivalent. You’ll also need to have experience in a customer support role that required phone and email support.What to expect of your first 30, 60, and 90 days:30 Days - Learning & FoundationCommunication & Customer ServiceUse polite, professional language with every customer interaction.Shadow team members to learn how accurate information is provided for orders, claims, and services.Begin practicing responses with support from leads/trainers.Workflow and ProcessesGain a basic understanding of service workflows.Learn how to navigate systems and ticket queues.Apply training knowledge with guidance to handle straightforward customer inquiries.Time Management and ProductivityLearn response time expectations for tickets and calls.Begin managing time with supervisor support.Complete daily assigned tasks with oversight.60 Days - Application & IndependenceCommunication & Customer ServiceConsistently use professional, customer-friendly language with minimal reminders.Provide accurate information independently in most situations.Start contributing to satisfactory service review results.Workflow and ProcessesApply knowledge from training to resolve common customer inquiries with little guidance.Manage a portion of service requests and ticket queues independently.Follow standard procedures with increasing confidence.Time Management and ProductivityMeet response time SLAs regularly.Demonstrate ability to switch tasks and take breaks efficiently.Complete daily tasks independently, escalating only when needed.90 Days - Proficiency & ConsistencyCommunication & Customer ServiceConsistently deliver accurate, professional service that contributes to positive customer feedback.Confidently handle a variety of order, claim, and service-related questions.Maintain strong service review results.Workflow and ProcessesDemonstrate full understanding of workflows.Independently handle service requests and manage ticket queues effectively.Solve problems using training, resources, and judgment without frequent escalation.Time Management and ProductivityConsistently meet or exceed SLA response times.Show strong time management skills across tasks with minimal oversight.Reliably complete all daily responsibilities within designated time frames. You enjoy helping people. You get a thrill out of leading people in the right direction.You are calm and collected under pressure. You think on your feet while ensuring the best possible level of service. You are motivated and driven. You appreciate a challenge and thrive in environments that allow you to make decisions that impact the bottom line.You communicate clearly. You write well and can explain just about anything to anyone. You have no problem with communicating in writing and on the phone.You think, ‘glass half full’. You maintain a positive outlook, even in the most difficult situations, and encourage others to do the same.You believe in personal accountability. You see the value in both, giving and receiving, constructive feedback and you often seek new opportunities to improve and develop your skills.Medical, dental and vision insurance available the first day of the month after hire date401k with employer matchingUnlimited Paid Time OffPaid Volunteer Day, allowing you to give back to your community9 paid holidayAnnual bonus potential and merit increase potentialGenerous employee discount Employee referral bonus

Created: 2025-09-22