Insurance Customer Service Agent - Largo, FL

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is 'On-Site' at the location detailed in the job post.Full timeHourlyJob Description:, Join Americaâs most trusted brand with over 100 years of service.Why Choose AAA The Auto Club Group (ACG)ACG offers excellent and comprehensive benefits packages:, Medical, dental and vision benefits, 401k Match, Paid parental leave and adoption assistance , Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays, Paid volunteer day annually, Tuition assistance program, professional certification reimbursement program and other professional development opportunities, AAA Membership , Discounts, perks, and rewards and much more, A DAY IN THE LIFE of a Field Insurance Service RepresentativeThe Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. , Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) , Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale, Take insurance payments (initial, installment, lapse, or reinstatement), Respond to customersâ insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products, Refer to agent when appropriate, Recognize and promote cross-sale opportunities within the context of servicing a change to an existing memberâs policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and proceduresProvide customer assistance through the performance of sales processing activities and assists management and agents when applicableConduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelinesParticipate in a team environment to promote customer satisfaction and consistent service following the customer service modelReceive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessaryParticipate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activitiesFulfill, maintain and service insurance policiesRespond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarificationContact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellationsVerify new business applicationsRefer relevant members/insureds to other lines of business (i.e. Travel and Life)Process insurance and membership paymentsUpdate electronic member informationMaintain filing systems and provide other general Agency supportHOW WE REWARD OUR EMPLOYEESStarting hourly wage of $23.00 - $25.50 per hour, based on experience

Created: 2025-09-22