Medical Front Office - Patient Service Specialist

Overview M edical Front Office - Patient Service Specialist Redwood City, California Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. We prefer someone with experience but will train a fast learner who has the right personality to help patients and fit in with the current team. Job Description When patients enter our center, we want them to have an exceptional experience u2013 starting at the front desk. Thatu2019s where you come in. As a patient service specialist, youu2019ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Donu2019t underestimate the impact you can make on every patientu2019s care experience, even before they leave the waiting room. Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. Schedule: + Center Location: 268 Redwood Shores Parkway, Redwood City, CA 94065 + Type of Employment: Full Time + Hours: Weekdays + Compensation $21.00 - $22.00/hour based on experience Why Join Us: (benefits for full-time at 32+ hours/week) + Start Strong : Our mentorship and orientation programs ensure a successful transition + Recharge & Refresh: Generous PTO to maintain a healthy work-life balance + Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings + Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection Responsibilities + Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out + Schedule patient appointments in person and via phone + Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team + Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications Qualifications Minimum Qualifications: + High School Diploma or GED Preferred Qualifications: + 1 Year of Front Desk Experience + 1 Year of Medical Office Experience + Insurance Verification Experience + Health Care Experience Physical Requirements: + Ability to walk, stand, bend, and reach consistently throughout a work day/shift + Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift + Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics + Ability to carry office supplies up to 10lbs + Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction + Ability to speak and hear sufficiently to understand and give directions Additional Data _Equal Opportunity Employer/including Disabled/Veterans_ Apply for this job ( Share this job Job ID _343276_ Experience (Years) _0_ Category _Administrative - Administrative Services_ Street Address _268 Redwood Shores Parkway_ Min _USD $21.00/Hr._ Max _USD $23.00/Hr._

Created: 2025-10-04