Assistant Manager - Reservations

Additional Information Job Number 25152421 Job Category Reservations Location The Resort at Pelican Hill, 22701 South Pelican Hill Road, Newport Beach, California, United States, 92657VIEW ON MAP (Resort at Pelican Hill, 22701 South Pelican Hill Road, Newport Beach, California, United States, 92657) Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area. OR u2022 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area. CORE WORK ACTIVITIES Understanding Markets & Maximizing Revenue u2022 Identifies new reservations sales business to achieve personal and property revenue goals. u2022 Understands the overall market - competitorsu2019 strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. u2022 Closes the best opportunities for the property based on market conditions and property needs. u2022 Monitors same day selling procedures to maximize room revenue and control property occupancy. u2022 Gains understanding of the propertyu2019s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Conducting Daily Reservations Sales Activities u2022 Responds to incoming reservations sales opportunities for the property that are outside parameters of the . u2022 Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. u2022 Uses sales resources and administrative/support staff effectively. u2022 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). u2022 Assists with monitoring accuracy of reservation sales orders within tracking systems. u2022 Tracks no-show reservations and processes charges. u2022 Manages wait list and prioritizes order of wait list contacts to be made. u2022 Prepares work and maintenance orders. Providing Exceptional Customer Service u2022 Supports the companyu2019s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience. u2022 Services our customers in order to grow share of the account. u2022 Executes and supports the companyu2019s customer service standards and propertyu2019s brand standards. u2022 Provides excellent customer service consistent with the daily service basics of the brand. u2022 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. u2022 Sets a positive example for guest relations. u2022 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. u2022 Handles guest complaints and disputes following the instant pacification procedures. Additional Responsibilities u2022 Utilizes intranet for resources and information. u2022 Creates contracts as required. The hourly pay range for this position is $27.50 to $30.77. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ _Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2025-10-04