Client Success Associate

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Client Success Associate - Mid-Market Institutional CRE InvestorsWe are looking for an exceptional Client Success Associate to join JLL's Debt Management System (DMS) team. In this client-facing role, you will build and nurture strong partnerships with mid-market institutional commercial real estate investors, championing their success and maximizing their value from our DMS platform. You'll also play a key role in supporting our Client Success Manager with strategic enterprise accounts, directly contributing to outstanding client experiences and the growth of our platform.Key ResponsibilitiesRelationship ManagementDevelop comprehensive knowledge of each mid-market client's business model, portfolio structure, and strategic objectives using our client profile templateConduct bi-annual strategic reviews to align our services with evolving client goalsManage client relationships through regular check-ins based on client-specific cadenceServe as the primary point of contact for assigned mid-market accountsClient Onboarding & TrainingFacilitate personalized onboarding with the Implementation teamConduct weekly check-ins during onboarding and bi-monthly or monthly check-ins thereafterDeliver customized training sessions for different departments within client organizationsEnsure clients have access to our Internal Knowledge BaseProactive SupportMonitor system health checks and performance reportsAnalyze monthly usage analytics to identify optimization opportunitiesCoordinate with the Product Support team for technical issue resolutionMaintain transparent communication around challenges before they impact deliverablesPerformance Tracking & ReportingTrack and improve key client KPIs including System Adoption Rate, Feature Utilization Depth, and Time-to-ValuePrepare quarterly business reviews showcasing system usage analysis and value deliveryIdentify and document portfolio optimization opportunities through system analyticsContribute to improving Client Retention Rate and Net Promoter Score metricsQualificationsBachelor's degree in Business, Finance, Real Estate or related field2-4 years of client success, account management, or customer support experienceUnderstanding of commercial real estate industry and debt instruments preferredStrong communication skills with emphasis on relationship buildingExperience with CRM platforms and project management toolsAbility to balance multiple client relationships simultaneouslyProven problem-solving abilities and attention to detailEstimated compensation for this position:72,000.00 - 72,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site -Charlotte, NC, Chicago, IL, Los Angeles, CA, Seattle, WAIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the tablePersonalized benefits that support personal well-being and growth:JLL re

Created: 2025-10-04