IT Manager

JOB REQUIREMENTS: Ultratec, Inc., located on the west side of Madison,is the worldwide leader in developing new technologies for the deaf andhard of hearing population. Today, our equipment is recognized as thestandard for excellence in text telecommunications. Ultratec, Inc. isactively seeking an IT Manager to join our team. This full-time positionoffers a Monday - Friday, 8:00 AM - 5:00 PM on-site schedule, acompetitive starting wage, a full benefits package, and a casual workenvironment. Absent undue hardship, Ultratec will make reasonableaccommodations for religious beliefs and individuals with disabilities.Ultratec's most recent endeavor, the Captioned Telephone (CapTel),continues to demonstrate how we have revolutionized the industry withcutting edge products that transform the lives of individuals around theworld. Job Summary: The IT Manager is a hands-on technical leaderresponsible for supporting and maintaining our corporate and productiontechnology platforms. This role blends deep technical expertise indesktop support, cybersecurity, Enterprise Resource Planning (ERP)systems, infrastructure, and networking with strong people managementand performance leadership. The IT Manager will work alongside the teamcontributing directly with day-to-day operations, troubleshooting, andproject execution while also building, developing, and holding teammembers accountable for performance, attendance, and service deliveryexpectations. This position supports a 24/7/365 environment and requiresa proactive approach to ensure high availability and optimal performanceof enterprise IT systems. Essential Functions: To perform this jobsuccessfully, an individual must be able to perform each essentialfunction satisfactorily. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.Responsible for maintaining enterprise technology which includes: Userdevices desktops, laptops, tablets, mobile devices (both business anduser devices as per policy and Service Level Agreement). Businessapplications/software/middleware coordinate and support as appropriatewith the Business Applications development team on configuration,installation, and best practices around managing, executing, anddeploying applications whether on-site or in the cloud. Responsible forthe maintenance and management of the physical and software componentsthat comprise the core network infrastructure of the enterprise,including: Business critical applications and services, i.e., corporatee-mail, payroll, ERP, Customer Relationship Management (CRM), systemalerts, etc. Security manage and maintain security policies across theenterprise to address potential threats, outages, and best practices forkeeping the environment secure and operational. Licensing manageenterprise licensing, renewals, and performance to budget. Performregular audits at specified intervals to ensure compliance. Networkingcomponents/security appliances switches, firewalls, routers, contentfilters, and remote access. Lead, manage, and hold the IT teamaccountable for attendance, conduct, performance, and responsiveness.Set clear expectations and follow through with coaching or correctiveactions when needed. Measure, monitor, and maintain team performance tomeet or exceed internal resolution Service Level Agreements (SLA) andserve as the escalation point for critical issues and drive Root CauseAnalysis process. Develop and maintain policies, procedures, and ensurethe IT team is following corporate and industry best practices.Responsible for creating and administering disaster plans that willmaintain business continuity in the event of a crisis. Collaborate withcolleagues and department heads to develop strategies which will helpthe IT department better align itself with the company's overallcorporate strategy. Establish, maintain, and enhance relatio ships withbusiness and IT partners. Communicate status to key stakeholders on aregular basis. Recruit, develop, lead, and retain a high-performing,effective team that practices continuous improvement. Foster a cultureof ownership, accountability, and technical growth within the team.Supervisory Responsibilities: Enterprise IT Service Desk Techniciansreports to this position, and the IT Manager is responsible forassigning and reviewing work, conducting performance evaluations,providing coaching and development, and addressing attendance, conduct,and performance concerns. Other Duties: This job description is notdesigned to cover or contain a comprehensive listing of activities,duties, or responsibilities of the employee. Duties, responsibilities,and activities may change, or new ones may be assigned at any time withor without notice. Physical Demands and Work Environment: The physicaldemands and work environment characteristics described here arerepresentative of those that must be met by an employee to successfullyperform the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform theessential functions. Physical Demands: While performing the duties ofthis job, the employee is regularly required to sit, hear and talk; usehands to finger, handle or feel objects, tools, or controls; reach withhands and arms. Specific vision abilities required by the job includeclose vision, depth perception and the ability to adjust focus. WorkEnvironment: While performing the duties of this job, the employee isexposed to weather conditions prevalent at the time. The noise level inthe work environment is usually moderate. General Sign-Off: The employeeis expected to adhere to all company policies and to act as a role modelin the adherence of company policies. All qualified applicants willreceive considerations for employment without regard to sex, race,color, national origin or ancestry, age, disability, marital status,veteran status, student status, physical appearance, sexual orientation,political beliefs, religion, genetic information, gender identity, aless than honorable discharge from the military, and any other statusprotected by federal, state or local law and regulations. OTHER EXPERIENCE AND QUALIFICATIONS: Requirements: The requirementslisted below are representative of the knowledge, skills and/orabilities required. Bachelor's degree in Computer Science, InformationSystems, or equivalent practical experience. 10+ years of enterprise IToperations experience, with 3+ years in a leadership or team leadcapacity. Demonstrated hands-on expertise in systems administration,cybersecurity, network troubleshooting, and endpoint support. Provenability to manage team performance, address attendance or conductissues, and foster accountability in a technical environment. Experiencein procurement, budgeting, forecasting, and asset management. Stronganalytical and problem-solving skills; calm under pressure with a biastoward action. Experience managing technical projects and coordinatingcross-functional initiatives. Excellent verbal and written communicationskills; able to explain technical concepts to non-technicalstakeholders. Willingness to provide 24/7 on-call support forescalations. Must be able to report on-site at 450 Science Drive,Madison, WI within 30 minutes in the event of a critical IT incident oremergency. APPLICATION INSTRUCTIONS: Apply Online:

Created: 2025-10-04