Lead Registration Representative (Reg FT)

Lead Registration Representative (Reg FT)u00a0Position Title: Lead Registration Representative (Reg FT)u00a0Department: Registrationu00a0Campus: Allegheny Campusu00a0Additional Information:u00a0Benefits:u00a0At CCAC, we take pride in offering an exceptional benefits package designed to support our employees' personal and professional well-being:u00a0u2022 Comprehensive Health Coverage: Access to an excellent health plan with a very low out-of-pocket expense network option.u2022 Generous Time Off: Enjoy a range of time-off benefits that are tailored to your position, along with a four-day workweek in the summer for an ideal work-life balance. These benefits vary and may include vacation, personal, sick, and holiday pay, as well as options like collegial coverage for faculty.u2022 Retirement Planning: Options include a 403(b) retirement plan with up to 10% employer match or a state-defined benefit pension.u2022 Financial Peace of Mind: Employer-paid benefits include group life insurance, short/long-term disability, and access to flexible spending accounts (FSAs).u2022 Wellness Support: Our Employee Assistance Program (EAP) is available for confidential support, with resources to address personal and professional challenges.u2022 Educational Support: Take advantage of tuition waivers, tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and a variety of professional development opportunities to grow your career.u2022 Exclusive Employee Perks & Rewards: Save on theme parks, sporting events, electronics, and moreu2022 Additional Advantages: Free employee parking to make your commute easier.u00a0Remote Work Option: Hybrid (May be subject to change)u00a0Work Hours (for hourly positions): Monday - Friday, 8:30 AM - 4:30 PM. Additional hours, including evening and weekend hours, may be needed to meet the needs of the department.u00a0Salary Grade: SEIU E - $18.39u00a0Job Category: Office Support Staff/Maintenance/Housekeepingu00a0Employment Type: Regular Full-Timeu00a0Job Slot: 0690u00a0Job Open Date: 9/12/2025u00a0Job Close Date: 9/26/2025u00a0General Summary: Performs a variety of administrative clerical and secretarial duties for the registration department, which may include preparation of complex correspondence, reports, batch processing, developing filing systems and other analytical assignments.u00a0Requirements:Education and Experience: High school diploma or GED plus three years of relevant experience gained through previous job related training or education. Certifications/Licensures: N/A. Skills/Abilities Requirements: Should possess excellent interpersonal skills in interfacing with faculty, staff and students. Ability to multitask while effectively communicating CCAC policy and procedures to students and their Must be able to operate various office equipment, including a personal computer, and appropriate College software packages or equivalent. Should possess good organizational, customer service, communication, interpersonal and clerical skills. Detail oriented, ability to multi-task meet deadlines and be a team player. Ability to travel to perform work duties at any campus or center location within the CCAC system. Required to have regular and timely attendance. Physical Requirements, If Applicable: Must be able to work in a general office environment with the ability to sit for at least 2 hours without interruption.u00a0Duties:1. Provides quality customer service to both internal and external customers.2. Welcome and serve students who visit campus in-person or virtual Welcome Center through drop-in or appointment methods.3. Monitor and respond to student inquiries and requests received via contact center in a timely manner, by explaining processes and procedures, elping to make appointments, referral to appropriate personnel and processing transactions.4. Monitor and respond to student inquiries and requests received by email and text message in a timely manner, by explaining processes and procedures, referral to appropriate personnel and processing transactions.5. Process accurate course enrollment for students to include registrations, adds, drops, swaps, withdrawals and waitlists, according to college policies and procedures6. Enter change-of-program and pre-requisite waivers received from advisors, department heads or other departments.7. Monitor waitlists and respond to issues from faculty, advisors, staff and students8. Update student demographic information for new and returning students to include address, phones, personal email, chosen name.9. Facilitate the work process between Advising/Registration and the Registrar's Office (duplicate IDs, registration exceptions, rebills, etc.)10. Assist students with residency appeals, academic renewal, course substitutions, graduation applications, enrollment verifications and transcript requests.11. Reviews queries and reports for accuracy; troubleshoot, research and correct student records identified through quality-control checks or other offices (financial aid, bursar, etc.)12. Explain student rights and privacy associated with the Family Educational Rights and Privacy Act (FERPA) and assist students with their requests and process Privacy Requests and FERPA Release forms.13. Maintain the security and storage of student registration records and other documents (electronic/paper), including the scanning and linking process for document imaging; maintain filing systems for confidential materials.14. Performs various scheduling activities.15. Maintains and orders supplies; receives, sorts and delivers mail.16. Prepares bulk mailings and participates in clerical preparations and activities for meetings and various college events.17. Assists with training temporary others; may assign the work of temporary part-time and work- study student employees.18. Processes or monitors course substitutions, residency appeals and academic renewal, and develops related correspondence to students.19. Process applications for credit transfer and advanced standing and send appropriate correspondence to applicants and students.20. Assist in the certification of graduates and send appropriate correspondence to eligible and ineligible graduation applicants.21. Run batch processes to facilitate automation of registration and student records (block registration, batch add programs and sample plans, etc).22. Update knowledge articles and documentation for registration processes and procedures.23. Assist with the collection and organization of assessment data.24. Prepare complex correspondence, reports and other documentation; Assist Director with the monitoring and tracking of registration questions and discrepancies to problem-solve registration issues for students.25. Interfaces with students, facu

Created: 2025-10-04