General Manager - Residence Inn Los Angeles Glendale

Additional Information Bonus Eligible Job Number 25153010 Job Category Property Leadership Location Residence Inn by Marriott Los Angeles Glendale, 199 N Louise Street, Glendale, California, United States, 91206VIEW ON MAP (Inn by Marriott Los Angeles Glendale, 199 N Louise Street, Glendale, California, United States, 91206) Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY + Bonus Eligible Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for reinforcing Residence Innu2019s culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is involved in the sales process. CANDIDATE PROFILE Education and Experience u2022 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR u2022 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Property Operations and Department Budgets u2022 Verify that service programs are in place and executed against (e.g., Service So Memorable). u2022 Provide timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details. u2022 Review and follow-up on property GSS scores and comments. u2022 Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day. u2022 Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards. u2022 Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals. u2022 Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.). u2022 Delegate responsibilities for operations and projects to appropriate level of associate. u2022 Prepare for QA audits (i.e., daily and pre-visit activities). Managing and Sustaining Sales and Marketing Strategy u2022 Manage relationships with decision makers at top accounts. u2022 Interact with in-house guests to prospect for new sources of business. u2022 Work with Market Sales to establish property sales strategy, extended stay occupancy (ESOcc) targets, sales goals, and action plans. u2022 Understand and leverage sales and marketing advantages over competitor properties within market. u2022 Coach and reinforce associate selling strategies that take advantage of property amenities. u2022 Work with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, ESOcc, etc.). u2022 Develop innovative means for capturing new streams of revenue through property amenities. u2022 Ensure direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate. u2022 Participate in and host customer recognition events to drive sales. u2022 Monitor sales strategy with RSO to ensure ongoing effectiveness and compliance. u2022 Participate in the property sales review (PSR). u2022 Identify key revenue generating stakeholders and customers and communicate information to sales offices. u2022 Collaborate with Regional Marketing & eCommerce Managers to develop and/or sustain marketing and eCommerce strategies for the hotel. Managing Profitability u2022 Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data. u2022 Monitor and forecast future ESOcc and length of stay rate tiers to inform revenue management and profitability strategy. u2022 Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations. u2022 Initiate action to support property revenue and profitability goals. u2022 Update and communicate profit forecasts to associates/managers. u2022 Review and sign off on invoices. u2022 Review Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues. u2022 Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report). u2022 Review property performance on period basis with Regional Director. Maintaining Revenue Management Goals u2022 Manage the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.). u2022 Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.). u2022 Balance inventory to ensure same-day sellouts. Managing Relationships with Property Stakeholders (e.g., Owner and Above Property) u2022 Keep brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement. u2022 Prepare and present reports for owners and above property leadership using financial/performance data. u2022 Conduct property critique. u2022 Conduct annual business reviews. u2022 Respond to off-property (e.g., regional and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.). u2022 Participate in ad hoc owner conference calls and respond appropriately to owner requests. Managing and Conducting Human Resource activities u2022 Conduct performance review process for associates (including LPP/HPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.). u2022 Understand the performance expectations for all positions within the property (e.g. front desk associate, gourmet attendant, etc). u2022 Manage ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.). u2022 Cascade/Deliver training to associates (e.g., Service So Memorable Quarterly Recharge). u2022 Facilitate cross training to support associate professional growth and operational excellence. u2022 Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, etc.). u2022 Lead associates through property changes, and help them transition into new property roles. u2022 Facilitate on property activities that communicate and reinforce Residence Inn culture with associates (e.g., RIsolution Days, Culture Strength Survey, Culture Council participation, Daily Huddles, etc.). u2022 Complete management training (e.g., ConnectU, GM conferences, HR Skills, etc.). u2022 Support recruitment and hiring efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., rooms operations) compatible for operational needs. Additional Responsibilities u2022 Manage e-mail. u2022 Manage daily paper mail. u2022 Participate in conference calls (e.g., sales, promotion, Q&A, property performance, etc.). u2022 Provide follow-up information to Regional Director and other Extended Stay/Select Service executives. u2022 Prepare for Regional Director visits (e.g., pulling and consolidating relevant reports). The salary range for this position is $124,000 to $163,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2025-09-24