Customer Success Manager - Value Realization

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. Senior living is deeply under-penetrated with software, and ECP is one of the industry's largest and fastest-growing software companies. Our mission is to build world-class software that improves the quality of life for seniors and improves clinical, business, compliance, and operational performance for our customers. We are looking for a Customer Success & Value Growth Specialist, youu2019ll be the voice and main point of continuous value for our customers. Youu2019ll proactively engage users to maximize product adoption, identify growth opportunities, and forge strong customer relationships. On the reactive side, youu2019ll manage billing concerns, process issues, churn indications, and pricing questionsu2014ultimately transforming them into opportunities to strengthen value. This role blends strategic outreach with nimble problem-solving, requiring both persuasion and empathy. Weu2019re not looking for someone to just

Created: 2025-09-24