Call Center Specialist

Job descriptionDialog Direct, a Qualfon company, is seeking experienced Call Center Professionals who aspire to obtain an Insurance License (Personal Lines or Property & Casualty). This seasonal opportunity is part of our esteemed Pre-Licensing Training Program. Participants will receive compensation at a rate of $18 per hour during the Pre-Licensing training period. Upon successful completion of the program and passing the State Exam, candidates will be offered a full-time position as a Licensed Insurance Professional, with a pay rate of $23.50 per hour. The role is customer service focused.Training Hours - 9am-6pm EST Monday-FridayProduction Hours - 7am- 11pm Monday - Friday & 9am - 9pm on SaturdaysThis position is located onsite at our Headquarters in Highland Park, MI.Our Mission:Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.Further your education and earn a college degree through our Qualfon University scholarship programFREE access to personal and professional support through the Qualfon Care Coaches’ programMedical, dental benefits, vision, and life & accident insurance for full-time employeesCompetitive wagesOpportunities to earn additional income through incentivesPaid time off for full-time employeesOnsite gym and cafeteriaWe lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & ValuesQualfon/Dialog Direct is dedicated to ensuring all team members have you will be doingComplete an onsite Pre-Licensing Training program and then pass a state insurance examOnce Licensed, you will be responsible for the following:Field inbound communication (phone, email, chat, social media, etc) from our client’s members regarding their insurance needs. No cold calling.Utilize knowledge of personal lines insurance help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information. Utilize resources to conduct research and present the customer with a resolution.Understand members’ life events that may offer sales cuesCorrespond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendationsResponsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasksComplete carrier certifications to receive “Ready to Sell Status” for several insurance providersAdhere to performance metrics and quality standardsOur Representatives are experts in recommending excellent solutions and proactively creating a relationship for additional salesRequired Skills:Minimum 1 year of contact center experience requiredPrevious experience as a Licensed Agent (Life/Health/Personal Lines/Property & Casualty/etc) preferred but not requiredHigh School diploma or GED required; college degree preferredOnce licensed, must be able to work an assigned 40 hour a week schedule between the hours of 7am-11pm Monday-Friday and 9am-9pm SaturdayVeterans and their family members are encouraged to applyStrong written and verbal communication skillsProfessional, articulate voice and listening skillsMaintain member privacyInternet & research skills: ability to research and quickly become an expert in a variety of subjects.Computer savvy and can resolve minor technical issues with minimal assistanceTyping 25 words per minute with 90% accuracyAbility to critically think through situations and solutionsEnjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitudeSelf-motivated and able to work independently and adhere to assigned schedule with minimal assistanceAt ease with multi-tasking in several computer applications at once while holding a conversation with a customerUSD $18.00 - USD $23.50 /Hr.

Created: 2025-09-25