Administrative Assistant

Qualfon is hiring for a Full-Time Administrative Assistant to support our Property & Casualty Wholesale Insurance division. We are in search of an enthusiastic, computer-savvy individual for an over-the-phone customer-facing role which is critical to maintaining a positive image of our organization.Our Qualfon Mission:Our mission is to be the Best and make each person’s life better to pursue their total vocation, create and ever-growing number of career development opportunities, and be the partner of choice for all our clients.Further your education and earn a college degree through our Qualfon University scholarship programFREE access to personal and professional support through the Qualfon care coachesMedical, dental benefits, vision, and life & accident insurance for full time employeesPaid time offWe lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & ValuesSHIFT: 8-hour shift between hours of 9:00 am - 8:00 pm ESTOur Administrative Assistants are provided with in-depth training, and our formal development program provides continuous skill enhancement and internal career advancement based on performance.The position is 90% Remote (4 days a week) and 10% in office (1 day every 2 - 3 weeks on a rotating basis - professional office in Highland Park, MI).Comprehensive benefits package including 401K, Medical, Dental, Vision, Life & Accident Insurance and Paid Time OffFurther your education and earn a college degree through our university scholarship programJob DutiesAnswer phones in a friendly, positive, and warm mannerProcess inbound mailAssign work activities to team membersAssist licensed insurance advisors in performing insurance policy service tasksProvide clear and effective communication with clients and internal teams1+ years of customer service experience in a fast-paced environment is preferredProperty and Casualty Insurance Industry experience preferredIntermediate to advanced skills with MS Office Suite.Experience utilizing a Customer Relationship Management system to enter and manage dataStrong verbal communication skillsDemonstrated ability to follow instructionAbility to prioritize projects and manage time effectivelyAbility to answer inbound calls positively and energetically throughout the day.Work at Home Requirements:This opportunity REQUIRES that you have the following to perform the job:High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spotUpload speed of 3 Mbps; Download speed of 16 MbpsThe Internet service provider (ISP) must be highly stable with 1% or less packet lossLatency under 100ms.Must have available cell phone, tablet or landline required for Multifactor authenticationTo complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon.com/join-usEQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.Contact discuss reasonable accommodations.USD $17.00 - USD $17.00 /Hr.

Created: 2025-10-04