Member Services Representative - La Jolla

The Member Services Representativeis responsible forbuilding positive relationships among members, participants,volunteers,and staff, with the intent to increase membership. The Representative creates a positive image of the YMCA by providing excellent customer service, actively respondingto inquiries,questionsand needs, efficiently handlingcalls,and providingaccurateinformation. The Member Services Representative conducts memberinterviews with the intention of connecting members to membership and programs based on individual interests andgoals.The individual will work in ateam-orientedenvironment.For information on Y Employee Perks, click on this link:Employee Benefits | YMCA of San Diego County (ymcasd.org)ScheduleLocation: Dan McKinney Family YMCAShift Times:VariesWeekend availability requiredModel the YMCA character values of caring, honesty,respectand responsibility in all aspects of positionresponsibilities, particularly through actions and conversation with membersEducate members that the YMCA is a non-profit charitable organizationPromote membership and programs and serve as an advocate for the YMCAMonitor access to facility by ensuring members and participants check-in upon arrival to the facilityAnswer all incoming phone calls in a courteous andtimelymanner; route incoming calls toappropriatedepartmentsand staffEngage in active listening with memberstobuild relationships, understand individual’s goals andinterests and take the initiative toassistin the achievement of those goalsMaintain working knowledge of branch and association programstocommunicate and shareinformation to members and participantsGreet, interview, and tour future members using cause-driven sales and engagement techniquesUsing cause-driven sales and engagement techniques and proper administration procedures, accuratelyprocess all membership sales, membership upgrades/downgrades, and membership renewalsConduct member engagement and conversion efforts for all membership inquiries and tours which did notresult in a joinConduct member retention and communication effortsregardingdebt collection and membership renewalsAccurately process branch insufficient payment collection transactionsProcess membership cancellation requests with the intent toretainmembersImplement,distributeand communicate all membership marketing campaigns and any sales relatedpromotionsConnect members to specific programs and services; process program enrollments with the intent to increasememberutilizationof servicesAccurately process transactions and handle cash transactionsin accordance withcash handling, association,and branch policies and proceduresProcess program enrollment transfers and age overridesBuild positive member relationships and cultivate member Y stories with the intention of increasingparticipation in our Y’s Support CampaignMaintain working knowledge of scholarship programs, while actively encouraging andassistingmembers in thesuccessful completion of the application processResponsible for processing membership and program scholarship applicationsEnter data accurately andin accordance withassociation data entry proceduresResponsible for completing end of shift procedures,balanceand account for all transactionsProcess program enrollment transfers and overrides in TREC when necessaryFollow YMCA policies and procedures. Informappropriate staffof any policy or safety concernsVisual and auditory ability and willingness to respond to critical incidents and the physical ability to act swiftlyin an emergency and follow the branch emergency planAbility to work as part of a team. Develops harmonious relationships with staff, members, guests and volunteersOther duties as assigned6+ months ofsales and relationship-building experience preferredPassion, enthusiasm, and commitment to the mission and cause of the YMCAAn enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centersConflict resolution skills, and ability to demonstrate sound judgment and initiativeExperience with basic Windows based applicationsPossess basic math, grammar, and spelling skills to complete transactionsAbility to sit and stand for extended periods of timeLicensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and include subsequent arrest notificationsCPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations:American Red CrossAmerican Heart AssociationAmerican Safety & Health InstituteYMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego CountyOffice of Labor Standards and Enforcement.USD $17.25 - USD $20.41 /Hr.

Created: 2025-10-04