Part Time - Outlet Customer Service Associate - ...

u2022 Customer Service u2022 Provides SMART customer service at all times through the daily execution of Lowe's Outlets u2022 Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise u2022 Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary u2022 Demonstrates sincere appreciation to customers u2022 Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Loweu2019s Outlet programs u2022 Provides prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance. u2022 Writes customer contracts and invoices for equipment rental. u2022 Cross-functionally trains in other areas of the Outlet to help deliver the best customer service. u2022 Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs u2022 In-stock u2022 Uses store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information u2022 Down stocks merchandise by looking for empty areas on shelves and replenishing supplies u2022 Prepares merchandise in department of responsibility based on customer requirements/specifications u2022 Clean and Safe Stores u2022 Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm u2022 Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection u2022 Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas u2022 Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates u2022 Adheres to all safety requirements relevant to oneu2019s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices u2022 Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler) u2022 In addition to the above responsibilities, this individual is held accountable for other duties as assigned u2022 Additional Responsibilities specific to PROs in a Loweu2019s Outlet. u2022 Provides exceptional customer service by applying SEEK u2013 LEARN u2013 BUILD to all customer interactions u2022 Assists Pro customers to find product by walking the customer to the correct aisle and bay u2022 Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster u201cin and out shopping experience u2022 Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs u2022 Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed u2022 Additional Responsibilities specific to the Outlet Department u2022 Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage u2022 Uses cash register to process sales transactions according to company guidelines u2022 Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to Loweu2019s Outlets. u2022 Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders u2022 Processes returns to the Distribution Centers and appropriately disposes/returns items u2022 Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries u2022 Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns u2022 Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed) u2022 Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance u2022 In addition to the above responsibilities, this individual is held accountable for other duties as assigned _Loweu2019s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._ Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. 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Created: 2025-09-25