DUAL RATE SLOT SUPVERVISOR / SHIFT MANAGER

Under the direction of the Slot Shift Manager & Director, the incumbent assists Slot management in all phases of Slot Operations.BENEFITS INCLUDE:Medical, Time Off and Retirement benefits offered through Local Union RepresentationFree Meals, Free Uniforms, Free ParkingDiscounts at Hard Rock properties around the globeAll team members are eligible to participate in the discretionary annual bonus programTraining and Leadership development programsWellness programs including onsite information and fitness seminarsTeam Member Resource GroupsRecognition programsPay $50,000 as Supervisor and $65,000 as Shift ManagerMonitor daily jackpot and machine malfunctions transactions for accuracy and response time.Responsible for supervising Slot attendants on assigned shift within assigned section.Assists in training, counseling, scheduling and evaluating Slot attendants.Handle employee and customer complaints and disputes.Promotes positive customer service, safety, security and creates a friendly atmosphere.Ensures that Slot attendants work with cashiering personnel, security officers or other Hard Rock Hotel & Casino staff in regards to jackpot payouts, and exchange slips.Monitor IRS currency transaction reporting requirements.Safeguard against theft and ensures the security and integrity of all casino property.Report developments that may affect the casino operation to the Slot Shift Manager or Assistant.Ensures compliance with all gaming regulations.Coordinates and participates in Slot special event functions.Promotes positive public/employee relations at all times.Maintains a clean, safe hazard-free work environment within area of responsibility.Performs all other related and compatible duties as assigned.SHIFT MANAGERResponsible for enforcement of all departmental rules, policies, and regulations.Responsible for accountability of all issued and non-issued Slot keys and equipment.Responsible for daily staffing levels, personnel scheduling and coordination shift schedules.Responsible for training, evaluating, monitoring employee history sheets and making recommendations for promotions.Responsible for ensuring all Slot machines are clean, and in operating condition, specifically bill acceptors, ticket printers and progressive meters.Responsible for direct-line communication with Slot Departmental staff.High School diploma or Equivalent preferred. Minimum one (1) year of Slot Attendant or Slot Technician experience preferred, or one (1) year of casino experience with previous experience as a Slot Floor Supervisor in a high volume casino environmentMust have a KEY license or be able to obtain one#indeedAC

Created: 2025-10-04