Medical Assistant/Phlebotomist (Joslin Care ...

The Joslin Care Coordinator (Medical Assistant/Phlebotomist) assists patients, providers and staff in a courteous and professional manner throughout the patient’s visit.Working at Joslin Diabetes Center is a rewarding experience, with a great team focusing on providing excellent patient care. Our medical assistants have gained valuable skills and knowledge, continuing to learn and grow. We encourage teamwork and personal growth, making the role a lifetime of fulfilling work. As a Medical Assistant at Joslin, you would become more efficient and effective while collaborating with our team to support patients in managing their diabetes.Hours are Monday-Friday, 8:00-4:30, part time at 32hr/wk.As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. We require that all staff be vaccinated against influenza (flu) as a condition of employment.Maintains a clean and safe work area/exam room at all timesCleans and prepares exam rooms for patient/familyMonitors activity and initiate patient care dependent on cues from system flow.Greet patients by name (HIPAA compliant); identify self and explain your roleEscorts patient/family to exam room and or other designated areas throughout the clinicInitiates patient intake processProperly identify patient (verify name, DOB) and label all specimens/tubes appropriately with three check accuracy and Central Workup Four Point Check.Interviews and performs medication reconciliation for new patients/families (diabetes and non-diabetes medication) ensuring accuracy of doses. Updates any patient concerns and or medication changes as necessary and alerts provider to such changes and or concerns.Updates pharmacy informationUpdates primary care physician informationRecords patient history and dates of required health information but not limited to: flu vaccine, last dated mammogram, and last dated colonoscopy.Obtains height, weight, blood pressure, temperature, finger stick glucose values, and EKG as necessary for patient visit.Perform finger sticks and phlebotomy and collect appropriate specimensRequired to float to the Pediatric departments when neededRequired to perform phlebotomy on pediatric patientsCommunicate with the providers and team of any patient whose vital signs, blood sugars and/or patient symptoms that are not within normal values.Appropriately Label(first and last name and date of birth) and download patient meters/pumps and print reports whenever neededAssist with updating patient’s medication and pharmacy information as requestedPerform data entry efficiently in patient system and LISAssist patients with getting ready for provider visit as neededProvide mobile phlebotomy assistance in other areas of clinic as neededRecognize low blood glucose and administer treatment according to clinic protocol and medical providerNotify team and provider of any blood sugars less than 70 or greater than 400 or any patient complaining of low or high blood sugar symptoms not limited to weakness, lethargy, vision changes, nausea, vomiting, or abdominal pain.Initiate 1903 call whenever neededAssist in training new personnel in the Clinic as appropriateClean and restock Central Work , Units and exam rooms as neededAssist providers and patients with scheduling of appointments when appropriateAbide by Joslin Diabetes Center policies and proceduresOther duties as assigned.High School diplomaGraduate of an accredited medical assistant or phlebotomy program or equivalent training and or experienceMinimum 1 year of phlebotomy/medical assistant experience preferredCardio Pulmonary Resuscitation (CPR) -American Heart Association (AHA)- certified preferredAmerican Society for Clinical Pathology (ASCP) phlebotomy license or equivalent preferredRegistered Medical Assistant (RMA) or Certification in Medical Assisting (CMA) - must have passed an exam through one of the following organizations preferred:American Association for Medical Assistants (AAMA)American Medical Technologists (AMT)National Healthcare Association (NHA)National Center for Competency Testing (NCCT)New England Association of Schools and Colleges (NEASC)Proficient computer skillsEffective organizational and interpersonal skills to anticipate and react to the needs of patients and medical staffStellar customer serviceAbility to function in fast paced, diversified work environmentExcellent communication skills

Created: 2025-10-04