Casino Host

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.This position provides a high level of professional customer service to casino guests by establishing and developing relationships that result in return visits to Greektown Casino-Hotel.Maintain a high level of player recognition and service by establishing and developing relationships with casino guestsEncourage the enrollment of club services to both slot and table games guestsEncourage the use of the GT Rewards card by rewarding rated play with the issuance of complimentary offers to qualified guestsCommunicate with other casino team members to gather information and ensure customer serviceSet up reservations for customer services and follow through to ensure level of service is maintainedRespond to guest requests, questions or problems in a timely fashionFollow up with guests after departure and maintain contact to ensure return tripsMaintain current guest informationPrepare daily Casino Host reportAttend special eventsKeep senior leadership appraised of any problems or critical situations that ariseEnsure compliance with Michigan gaming regulationsEnsures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgetsOversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditionsMonitors competitor products, sales and marketing activitiesOther job-related duties as assignedMust possess excellent customer service skills and the desire to provide our Greektown Casino-Hotel guests with an exceptional gaming experience Must demonstrate a positive public image Ability to communicate in a clear, accurate and concise manner, both orally and in writing is requiredMust be computer literateAbility to analyze, problem solve and use good judgment to make decisions in demanding situations is essentialMust be able to understand and comply with all departmental and Company rules, regulations, policies and procedureAbility to maintain confidentiality of sensitive information requiredWe’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.We're changing entertainment.Follow us.Equal Opportunity Employer$45,000, depending on experience

Created: 2025-10-04