Customer Service Rep Clearance Required

Join Senture as a Customer Service Representative! Senture delivers top-tier inbound and outbound customer care support for federal, state, and commercial clients—and we’re proud of both our service and our people.As aCustomer Service Representative (CSR), you’ll be at the core of our mission, helping customers with care, professionalism, and accuracy. We’re looking for energetic, motivated individuals who are passionate about helping others and thrive in a fast-paced environment.What You’ll Do:Handle inbound and outbound calls for a variety of clientsProvide exceptional customer service while following established protocolsUse web-based systems to respond to customer inquiriesFor this position, candidates must be local toLondon, KYorMcAllen, TX. Also:Willing to visit our office to complete security paperwork and fingerprints, pick up equipment, and finalize onbaording tasks.Able to obtaingovernment clearance(certified birth certificate or passport may be required)Perks of working at Senture:Ability to work-from-homeAll equipment providedPaid trainingOpportunity to grow with a company that values its teamIf you’re ready to make a difference and grow your career,apply todayand become part of the Senture team!Important:At the end of the application, you’ll see a screen titled“Digital Interview.”Please wait a moment for thepurple linkto load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.High School Diploma or GEDMust have US CitizenshipMust be able to obtain and maintain required government clearancePrior call center or customer service experience highly desiredEffective verbal and written communication skillsAbility to multi-taskKnowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabsAbility to sit for extended periods of timeAbility to successfully pass a background investigation and drug screenMust successfully pass preemployment criteria testing and internet speed testCandidates must meet the following requirements to work from home:Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.Must be able to meet the minimum internet speed requirements for specific programHotspots, satellite and wireless internet service is NOT allowed for this role.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Deliver exceptional service by answering customer inquiries with professionalism and care, following client-specific guidelinesAccurately document customer interactions in our systemVerify and update customer information as neededActively listen to identify opportunities to provide helpful, additional informationFollow up with customers when necessary to ensure resolutionUse performance data to continuously improve service qualityConduct outbound calls for surveys and client-specific data collectionMaintain adherence to assigned shift and scheduleOther job duties as assigned.

Created: 2025-11-15