Call Center Representative

Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.Fieldprint is at the forefront of our industry. We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver. Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.This is an on-site position located in Warminster, PA. This position pays $17.20hr.We are seeking the following shift: Monday, Tues, Wed, Thurs, Saturday (Fri/Sun off) 8am-4pm. (Training is the first 2 weeks from 9:30am-5:30pm)Receive incoming calls regarding fingerprinting requestsDetermine locations via phone/computer for fingerprint collectionFollow up with fingerprinting site vendors to obtain all related documentationPrepare and send welcome packets to new clientsProcess fingerprints and channel to the appropriate agencyMonitor and maintain call center telephone lineBilingual in Spanish preferred, but not required.Excellent phone, computer, and administrative skillsExcellent customer service skillsProfessional and positive attitudeAbility to work in a fast paced environmentProficiency in Microsoft Office suite, including Word and ExcelMust be willing and able to travelThe candidate we are seeking will have at minimum a high school diploma or equivalent.Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.Medical, dental and vision coverage with spouse/family coverage options401K plan with generous company matchFlexible spending accountsVoluntary insurance coverage plans (life, disability, etc.)Paid lunch breaksPaid time off Paid holidaysPaid training program/ Internal employee developmentOvertime options availableCasual dress codeFlexible work schedulesEmployee referral bonus programAll candidates are subject to a drug test and a background screening.Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.

Created: 2025-10-04