Assistant General Manager

About Us: * The Courtyard by Marriott in Boone, NC is seeking a self-motivated and positive individual to join our leadership team! * Come make a difference in not only our overall guest experience but truly impact our team members' experience as we crush goals and make our way to the top of the brand! * This position is geared for someone with Marriott Fosse experience, who has a heart for community involvement and a hands-on front-line approach to leadership. Responsibilities: *Primarily Evening and Weekend Shifts (Sat and Sun will be required), Schedule may change based on department needs each week, should expect to work 40-50 hrs a week* * Responsible for successful daily operations of ensuring each team member meets or exceeds guest service expectations and ensures team members work well together * This position will serve as a Manager on Duty in the evenings and weekends in the absence of the GM & Facilities Property Manager. * Directly Supervises the Front Desk: hiring, training and development, performance evaluations, and terminations. * Maintains Quality Assurance and Guest Service Survey scores within Marriott Green Zone * Assists General Manager in the development of the hotel's annual budget * Monitors performance against plan for Front Desk, Housekeeping, Bistro and Engineering * Maintains cost control systems for staffing, food and beverage inventory * Contributes to the profitability and guest satisfaction perception of all hotel departments * Enforces Hotel and Poteat Hospitality policies and procedures * Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced * Works with Sales Department and Revenue Management to maximize revenue, attends weekly sales meeting, attends bi-weekly Revenue Management conference call, attends monthly credit meeting * Schedules staff according to labor standards and forecasted occupancy * Ensures proper set up, service, breakdown and cleaning of meeting room in accordance with meeting room contracts * Increases level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image * Maintains productivity and labor cost goals * Orders and receives supplies so as to maintain adequate inventory levels of all dry goods, perishable, beer, wine, spirits, and supplies * Conducts monthly department meetings * Attends all community functions (Chamber, community representative) * Monitors all brand initiatives and community initiatives * Completes projects as determined by the General Manager * Other duties as assigned, of which the associate is capable of performing Requirements Bonus Points: * Cross-training and promotion opportunities are available * Overtime and Holiday paid at time-and-a-half Perks: * Great associate discount for hotel stays all over the world * 401K, paid vacation, health insurance available after one year

Created: 2025-10-04