Patient Registration I - Patient Access - Franklin - ...

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.Kettering Health Franklin Kettering Health Franklin, formerly known as Franklin/Springboro ED, is located right off Interstate 75 at the Franklin/Springboro exit 24/7 full-service emergency center serving the Franklin/Springboro area for 5 years12 bed facility.Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.Convenient parking Short wait timesPatient Registration I position’s major duties include, but are not limited to the following:Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discountsEnsuring that payer sources and payment arrangements and options have been discussedAssist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient accountDemonstrate knowledge of all compliance or legally required registration forms, consents, literature and documentsQualifications:Previous registration or scheduling experience strongly preferredExcellent written and oral communication skillsMeets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledgeDemonstrated competency in working in teams and ability to effectively communicate with all levelsAbility to learn site specific patient processing software.Computer literate and very strong with Microsoft Office Suite.Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional mannerFlexible schedule to fit staffing needs.Education:High school diploma requiredOne or more years of medical office or customer service experience required

Created: 2025-10-04