Customer Service Representative I

*Full-Time Only** As our Customer Service Representative, you will be responsible for assisting customers through phone calls, email, and chat with efficiency and professionalism, ensuring outstanding service and satisfaction, helping to Make Life More Fun every day! Wages start $14.75 per hour for this full-time, on-site position with regular and seasonal options available.Employees on our swing shift earn a $2 shift differential. On-site training in Omaha, NE is required for three weeks, Monday-Friday from 12:30pm-9pm. Classes start October 20th. What you’ll do:Handle customer inquiries and orders through chat, email, telephone, mail, and fax in a professional mannerProvide technical and shopping assistance to customersWork on special projects such as outbound customer surveys and callsDeliver personalized customer service, maintain confidentiality of customer information, and meet departmental production standardsWork independently and as part of a team to build on our culture of fun!What you need to join the fun:Sound knowledge of telephone etiquetteProficiency using computers and familiarity with chat and messaging platformsGood reading, listening, and interpersonal communications skillsAbility to multitask effectively and handle multiple chat conversations simultaneouslyAbility to read and navigate through numerous computer windows in an efficient manner while speaking with customersMaintain professional and friendly tone when communicating with customersExcellent written communication skills with a strong aptitude of grammar and spellingWhat’s in it for you:On-site trainingComprehensive wellness and employee assistance programsMedical, dental, vision coverage optionsCompany 401K matching programBasic life insuranceMedical and family leaveDisability insurancePaid Time OffEmployee discountCompany events and more!All work and no play just isn’t our style. Join us today! Oriental Trading Company(www.orientaltrading.com),is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands;Oriental Trading,Fun Express,MindWare,SmileMakers,Morris Costumesandhalloweenexpress.com.EOE

Created: 2025-09-29