Patient Appointment Coordinator

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Patient Appointment Coordinator at our Burr Ridge Call Center. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.In this role, the Patient Appointment Coordinatorwillobtain, verify, and input demographic, insurance and referring physician information as required, document messages electronically using appropriate medical terminology, triage calls per protocol and assist callers in a manner consistent with the Ideal Patient Experience approach and philosophy. The Patient Appointment Coordinator will be accountable for achieving performance and service targets and metrics.Essential Job FunctionsGreets callers warmly and uses the standard greetingResponds to customer inquiries appropriatelyObtains and inputs demographic, insurance information, and referring physician information for new patient calls Schedules the appointment per practice protocols using computerized scheduling systems. Inquiries to see if the patient has special needs and documents appropriatelyProvides pre appointment instructions, directions and messages per protocolVerifies, and where necessary, inputs changes in demographic, insurance, and other information for return patient appointment callsFollows appropriate protocols or guidelines and uses computerized scheduling systems to investigate scheduling opportunities if the patient voices discontent with schedules offered Works with others if necessary to determine if an accommodation can be made in order to provide patient with an earlier appointmentDocuments all messages electronically using appropriate medical terminology via the In Basket functionality and forwards to the appropriate clinical providerThanks each and every caller and ask if there is any other assistance that can be providedProvides service recovery with dissatisfied callersEscalate calls per protocolWorks the wait list according to practice protocolPerforms basic office duties and other duties assignedRequired QualificationsHigh School DiplomaExcellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customersExceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issuesAbility to balance multiple priorities and effectively handle challenging situationsExcellent verbal communication skillsBasic office skills including 35 wpm typing and 4500 key stokes an hourAbility to accurately and efficiently enter alpha numeric data on screenAbility to use personal computers and select software applications including EpicSuccessful completion of Cadence Scheduling system training and competenciesPreferred QualificationsAssociate or Bachelor’s DegreeKnowledge of basic medical terminologyPosition DetailsJob Type/FTE:Full-Time 1.0 FTEShift: Days 8:30am-5:00pmWork Location: Burr Ridge Call CenterCBA Code:743 ClericalWe’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at:UChicago Medicine Career OpportunitiesUChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.Compensation & Benefits OverviewUChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

Created: 2025-09-29