Sr Systems Analyst

Job Description Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers Since 1986, the Oracle Health Immediate Response Center has been the u201cERu201d for our customers around the world who provide patient care. As a Systems Analyst III, your primary task will be to provide mission critical incident management support and service restoration to Oracle Health customers. You will perform troubleshooting investigations through both front end and back-end tech stacks by capturing log files, querying tables, updating/cycling servers, etc. Through the lifecycle of investigation, you will also document thoroughly notes and activities as it pertains to the investigation and mitigation of customer issues. This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers. Responsibilities Minimum Qualifications: u2022 Eligible to receive an appropriate U.S. Government security clearance applicable for your position, which requires being a US Citizen. u2022 Bacheloru2019s degree in information systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience. u2022 Candidate must be willing to work a 5-5-4 shift (5 days on, 5 off, 4 onu2026etc.), working the hours of 7AM u2013 7PM Central Time. u2022 Good Knowledge and hands on experience with Linux/ Unix(command-line) and SQL u2022 Familiar with Relational database u2022 Personal/enterprise network exposure u2022 Experience providing phone-based customer/technical support and escalation management u2022 Experience in Application Support Preferred Qualifications: u2022 Proficient with Citrix deployment and administration. u2022 At least 5 yearsu2019 experience supporting a Linux environment. u2022 Experience handling production systems running Windows Server OS, Active Directory, Group Policy, Linux or UNIX. u2022 Use of ticket documentation system - Remedy, ServiceNow, Jira etc. u2022 Experience with Wiki and or Confluence. Responsibilities Include: u2022 Quickly assess emergency technical issues at hand and their impact on operations. u2022 Own a web conference bridge call to page out and drive major incidents toward resolution. u2022 Prioritize work queue based on severity and urgency balanced with customer and business needs. u2022 Resolve emergency issues on client systems, both preventatively and reactively, through implementing live fixes. u2022 Maintain detailed logs of technical investigations, communication with other teams, and resolutions for future reference and compliance audits. u2022 Configure and update alarm settings based on operational requirements or changes in the environment. u2022 Work closely with other departments to ensure a coordinated response to urgent technical issues affecting clients, both preventatively and reactively. u2022 Lead cross-team collaboration for active emergency technical issues, ensuring all relevant stakeholders are involved in live discussions and decision-making. u2022 Provide clear and timely updates on technical investigations through live documentation, phone call discussions, email, and/or page-out broadcasts. u2022 Assist in coordinating the development and implementation of action plans that provide urgent fixes to client-facing issues. u2022 Keep detailed records of the discussions, decisions made, and actions taken during the emergency fix process. #LI-JO2 Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $33.94 to $67.88 per hour; from: $70,600 to $141,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracleu2019s differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3 About Us As a world leader in cloud solutions, Oracle uses tomorrowu2019s technology to tackle todayu2019s challenges. Weu2019ve partnered with industry-leaders in almost every sectoru2014and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. Thatu2019s why weu2019re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. Weu2019re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteransu2019 status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Created: 2025-10-04