Service Advisor - Philpott Ford

Service Advisor - Philpott Ford in Nederland, TX at Sonic AutomotiveDate Posted: 9/25/2025Job SnapshotEmployee Type: Full-timeLocation: 1400 Highway 69 NorthNederland, TX 77627Job Type: SalesExperience: AssociateAboutPhilpott Ford, a Sonic Automotive dealership, isn’t just your Ford dealership in Nederland; we’ve been a trusted staple in Southeast Texas since 1950. We combine the reach and resources of a national automotive leader with the integrity, care, and neighborhood commitment of a hometown dealership. With honors like the Ford Presidents Award, Readers’ Choice Awards, and the BBB Torch Award for Marketplace Trust, we strive every day to be the dealership you want to do business with for life.Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 pensation (Draw / Commission):Performance-based earnings range: $4,500 - 10,000+ per monthJob DescriptionSummaryAs a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.Duties and ResponsibilitiesGreet customers in a friendly and professional manner.Listen to customers' concerns and accurately document their vehicle issues.Provide detailed explanations of recommended services and municate estimated costs and obtain customer approval for services.Schedule appointments and manage service bay availability.Coordinate with the service technicians to ensure timely completion of repairs.Update customers on the status of their vehicles throughout the service process.Provide accurate repair timelines and inform customers of any delays.Create and maintain detailed service records for each customer.Prepare and explain invoices to customers, including a breakdown of services performed.Process payments and handle any billing inquiries.Follow up with customers after service to ensure satisfaction and address any concerns.Resolve customer complaints or issues promptly and professionally.Stay informed about the latest automotive technologies and services.Provide customers with information about maintenance schedules and recommended services. 1+ years of experience as a Service Advisor in an automotive dealership.Strong communication and customer service skills.Knowledge of automotive systems and basic technical understanding.Ability to multitask and thrive in a fast-paced environment.Excellent organizational and time-management skills.Familiarity with service department operations and procedures.Valid driver's license and a clean driving record.All applicants must be authorized to work in the USA.All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.Preferred Qualifications:Experience using and working with CDKPrevious Ford experienceCompensation (Draw / Commission):Performance-based earnings range: $4,500 - 10,000+ per monthActual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.Schedule:FULL TIMESundays Always OffSaturday Availability RequiredPerks & Benefits:Medical, Dental & Vision Insurance401(k) with Company MatchPaid Time Off that Grows with YouSundays Always OffClosed on Thanksgiving & ChristmasEmployee Pricing on Purchases & LeasesFree & Discounted Gym Membership OptionsExclusive Travel Deals on Hotels, Rentals & AirfareCareer Growth in a Fortune 500 CompanyAll your information will be kept confidential in accordance with EEO guidelines Find Your Job. Search Jobs Now

Created: 2025-09-29