Laptop Refresh Technician

Thornton Tomasetti applies engineering and scientific principles to solve the world's challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career.For IT professionals who like to take initiative, collaborate with a great team and accomplish things you can be proud of, this is a great place to work. We foster an open, communicative culture that empowers our teams to share knowledge and ideas across all levels and disciplines.The RoleThe Laptop Refresh Technician will need excellent organizational skills, excellent communication skills and ability to work and collaborate with the wider IT Team, who are based in the US, Canada, UK and India. As this role requires hands-on service, the position is on-site in our Manhattan, NY (Financial District) office. This role offers an excellent entry point into IT support, providing valuable hands-on experience and exposure to a broad range of IT disciplines. This position is Monday through Friday shift, 8am - 5pm in our New York City office.ResponsibilitiesPrepare, image, and configure new laptops according to company standards.Migrate user data and settings from old devices to new laptops.Schedule and coordinate laptop deployments with employees and departments.Collect, inventory, and decommission old laptops following security protocols.Provide first-level support during and after deployment to ensure user satisfaction.Document asset transfers and update the inventory management system.Work closely with the IT team to troubleshoot deployment issues.Ensure compliance with company IT security policies throughout the refresh process.Identify opportunities for process improvement and work with management to implement them.Have excellent customer service skills, be willing to take ownership of a ticket, and engage other departments if necessary to resolve.Depending on workload, participate with the broader IT support team in resolving end-user issues and developing a working knowledge of our software, infrastructure, and protocolsResponsibilitiesCollege degree in any IT Discipline, or 2+ years work experience.Must be able to work independently at times with limited supervision.Familiarity with Windows 10/11, Microsoft Office, Active Directory, and imaging toolsBasic knowledge of hardware setup, software installation, and basic troubleshooting.Excellent organizational, communication, and customer service skills.Ability to lift and move equipment as required (up to 25 lbs)Ability to work independently and in a team environmentCompensationThe rate for this position generally is $55,000 - $65,000 annually. This range is a good faith estimate provided pursuant to the New York Pay Transparency Law. It is based on what a successful New York applicant might be paid and assumes that the successful candidate will be in New York or perform the position from New York. Similar positions located outside of New York will not necessarily receive the same compensation. Actual pay rates may vary from the range, as permitted by New York Equal Pay Transparency Law. Compensation offers will be based on various factors, including operational needs, individual education, qualifications and experience, work location and comparison to employee already in the role, as well as other considerations permitted by law. A potential new employee's pay history will not be used in compensation decisions.BenefitsDepending on your employment status, benefits may include:Medical, Dental, Vision, Life, AD&D, Disability and other voluntary benefitsFlexible Spending Accounts for Medical and ChildcarePaid Time Off, Family Leave for New Parents, Volunteer TimeTuition ReimbursementCommuter Transit (where available)401k retirement savings with Company matching on employee contributions and/or qualified student loan repaymentsFitness ReimbursementAnd other various wellness, diversity/inclusion and employee resource programs and initiativesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Thornton Tomasetti is proud to be an equal employment workplace. Individuals seeking employment at Thornton Tomasetti are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Thornton Tomasetti Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Thornton Tomasetti are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.Beware Of Recruitment Fraud: Scammers may attempt to impersonate Thornton Tomasetti. Messages from our firm come only from the domain, Thornton Tomasetti does not use any third-party recruiters. When in doubt, please contact us through our web form here and see how you can protect yourself online here.Apply here: Salary: 55000.00Maximum Salary: 65000.00Salary Unit: Yearly

Created: 2025-09-29