Entitlements Coordinator (LIHTC Certificate)

Title: Entitlements Coordinator (Intake and Tenant Relations) Location: Bedford Green House Salary: $31.31 - $32.96 per hour. Position Overview: Under the general direction of the department Director and Assistant Director, the Entitlements Coordinator is responsible for acting as a resource for both clients and staff to inform them of the various city, state and federal entitlement programs; filling vacancies (including lease-up of new housing facilities); performing annual lease renewals and re-certifications; and related duties. Essential Duties & Responsibilities: The essential duties of the Entitlement Specialist include but are not limited to the following activities: + Coordinating with government agencies and other third-parties regarding contractual and regulatory compliance during lease-up period + Reviewing housing applications and making initial eligibility determinations for applicants referred the Department of Homeless Services (DHS) and other government agencies for lease-up of new facilities and for vacancies as they occur + Making eligibility determinations, processing applications, and developing and maintaining waiting lists for low-income housing + Assisting tenants and prospective tenants with entitlements, income certifications and subsidy applications, as well as with certifications and re-certifications + Coordinating intake and move-in processes, including scheduling intake interviews and move-ins; preparing initial lease and move-in documents; coordinating room readiness with maintenance staff; and conducting orientation for new tenants + Providing tenants and clients with information and direction in acquiring and maintaining entitlements with city, state and federal entitlement programs + Providing up to date information about city, state and federal entitlement programs to the Director, building management, clinical and counseling staff, and property management staff + Entering, maintaining, and updating rent account data in the agencyu2019s property management software + Tracking, processing, and analyzing rent and rent subsidy payments + Acting as Liaison to agencyu2019s Fiscal Office, as well as with local representatives of city, state and federal entitlements programs, including Social Security, Medicaid and HUD. + Serving as Liaison to city housing placement specialists + Tracking vacancies, processing data, generating monthly rent statements, and preparing and submitting reports + Investigating and resolving tenant issues and disputes + Facilitate and coordinate tenant satisfaction assessments, including development of surveys and other tools + Coordinating and assisting with lease renewals, compliance requirements, and grant maintenance tasks. + Serving as primary property management contact for tenants and staff at one or more facilities + Other duties as assigned by Director or supervisory staff Qualifications: + Low Income House Tax Credit certification + A Bacheloru2019s degree from an accredited college or university; or Associate degree and one year of relevant experience such as working with special needs populations; or High School Diploma or GED and two years of relevant experience such as working with special needs populations + Experience with rental subsidy programs and LIHTC requirements + Excellent oral and written communication skills + Proficiency in Microsoft Office Suite, particularly Excel and Adobe + Knowledge of case management and property management databases, including MDS Job Details Pay Type Hourly Hiring Min Rate 31.31 USD Hiring Max Rate 32.96 USD

Created: 2025-09-29